DoubleTree by Hilton Hotels in Shanghai

We extend our sincere gratitude to Heidi, the receptionist (a German name, if we recall correctly), for her exceptional assistance during our check-in process. The communication was highly effective, as she demonstrated fluent command of idiomatic English and provided comprehensive information about the hotel facilities, enabling us to navigate various areas with ease. Regrettably, she was unavailable during our departure, but we look forward to the possibility of meeting her again in the future.

After experiencing the luxurious service and comfortable facilities of Senz Hotel, I can't help but give high praise to this hotel and their management team, as well as Yiko of the front desk. Senz Hotel, from the moment you step into the lobby, you will feel at home. The lobby is modern and culturally rich, spacious and elegant, and the staff is very warm and thoughtful, and their professional and meticulous service attitude makes people admire. The accommodation environment here is spacious and quiet, which makes people completely relax and feel rare comfort and tranquility. However, what impressed me most was the management team of Senz. They won our respect with excellent management and professional service. From the overall operation of the hotel to the details, whether it is room service, catering service or other needs, they can get a quick and satisfactory response. This efficient and energetic team ensured that every need of ours was met, bringing us an excellent accommodation experience. Next is Estilo Restaurant. The food here is simply amazing! From the diversity and characteristics of the menu to the chef's superb cooking skills, to the delicious dishes, everything is amazing. Moreover, their service is first-rate, from pre-meal preparation to post-meal finishing, every link is well organized and meticulous. Whether it is a gathering with friends or a business banquet, Estilo Restaurant is an ideal choice. Special thanks to Mr. Noel and Charles for their hospitality. As for Ivy at the Spa, her professional skills and friendly service are unforgettable. Her massage techniques are skillful and in place, which makes me feel extremely relaxed and relieved after a busy work. Ivy is extremely sensitive to the needs of each guest and can accurately provide the most appropriate SPA services. Her professional knowledge and enthusiastic service made my experience in the Spa reach the extreme. Overall, Senz Hotel, Estilo Restaurant and the Spa have provided us with excellent service and experience. Whether it is the facilities, services or the professionalism of the management team, I am deeply satisfied. I highly recommend Senz Hotel and Estilo Restaurant to all friends who are looking for high-quality services and food, and I would also like to thank Ivy for the meticulous SPA service she provided us. I look forward to visiting Senz Hotel and Estilo Restaurant again to experience their excellent service and food again.