Helnan Auberge Fayoum

Great stay,because love history! It is „ history revived“, because every thing is in such a greatness! I was one night At this hotel, which is normally occupied between October and March. But The stuff does everything please the Guests’ great and very recommended

I had a terrible experience during my business trip at Helnan Auberge, first of all the staff is very grumpy and not helpful at all even if its their job to assist in my request, secondly, Mr. Walid; F&B manager at the hotel is very disrespectful, he spoke to us in a very rude way. Also Helna the reservation manager is very rude. Beds and extremely uncomfortable that I couldn’t sleep all night. I had no hot water in my room. My room’s phone wasn’t working. I had no trash cans in my room until I asked them for it. The room smelled terrible. I had the palace hall booked for sessions and they placed plastic cups and spoons for the guests to use for beverages. I insisted on glass cups and stainless spoons, I was told by Mr. Walid and I quote “I don’t have glass cups or stainless spoons” but when I insisted he brought glass cups and brought wooden stirring sticks and then told me “By the way the wooden sticks were NOT covered” AS IN THEY’RE STORED IN A HYGENIC MANNER, the audacity of him telling me proudly that he brought cutlery that is not clean The only good thing about this hotel is their bar tender Peter which was the only hospitable employee in this establishment.

A very pleasant stay in Fayoum A quite relaxing break in the nicely renovated old King’s palace in Fayoum on Quaroon lake. money spent for the service provided is really nothing location and spirit is exeptional every thing needed for relaxation and injoyment was available thanks for all the team there receptionist,room services ,garden man , chief an restaurant host i am pleased and lucky to spend this time ther