TH Sestriere - Villaggio Olimpico

Horrible experience in this hotel, do not recommend visiting. It is far away from feeling like a 4 star hotel and our friends' trip was completely ruined by this stay. - We were group of 16 people from the first day we started feeling different symptoms of being sick. More than a half of our group suffered from vomiting, diarrhea, and fever most likely from the hotel food. Those who avoided eating it recovered quickly, while others' conditions worsened. Other guests experienced similar issues but the staff of the hotel kept changing their explanation why this is happening - first blaming the water supplier, then a “local virus,” and eventually denying any issue altogether. Most of us went to a doctor who did not agree that hotel have any relation to our well being and gave us different kinds of medicine not necessarily best for the condition. - Also, it was hard to communicate with staff as they barely spoke english. - Rooms condition was far far far away from being 4 stars. Our room kitchen had no cutlery or dishes, if we wanted to make some tea we needed to go to reception to get a kettle for extra 30eur deposit. After most of us got food poisoning we could not even make food in our room cause stovetop was broken. The air in the rooms was super dry adding extra discomfort for us. One room that our friends stayed in had broken lamp making strange noises so loudly that they could not even sleep. Other room of our friends found their snacks being bitten by rats. This is worst hotel experience that I ever had. Except from being close to lifts this hotel is very very bad.

The receptionist staff saved my life.One night I was unconscious because of my alcohol consumption, and my friends helped me to the reception at Villagio Olimpico. Mehdi Samcha, my savior, did everything he could to help me. He put me in recovery position and Called an ambulans and really made them help me. Without him, i don’t know if i would even sit here. He did a really good job and was one of the kindest persons I’ve met. He really made me and my friends who were there too, feel safe. I hope him all good! And thankyou for the help!

The only good thing about the hotel is the location. It's really very convenient, right next to the track. Especially when staying with children. Everything else is very disappointing. I have never stayed in a hotel (which they say is 4 star) where there is simply no shower curtain or glass wall and everything just runs into the room. And the bathroom door is built right into the shower. Some petrol station bathrooms look better. The exterior doors, the corridors just don't look like a hotel. The common areas look good. And the staff are friendly and helpful as far as they can go in this kind of situation.