We booked this last year as the reviews were very positive, unfortunately when this years ski season began, so did the poor reviews. To be fair on the hotel, the the rooms are fine, perhaps lack a bit more storage, the boot room is adequate, although the boot dryers are far too hot and may damage your boots. Location is perfect, it’s the food and bar that lets it down. The very first meal was at best tepid, as was breakfast. I firstly complained to the manager who took not the slightest bit of notice, cold plates , cold beans …..I mean how get you get something so simple so wrong. Four out of ten of our group had belly issues, I avoided the fish and pork main at all costs. One morning I got a green smelly boiled egg, which I pointed out to the restaurant manager who apologised and brough me another egg saying that I was unlucky??? I gave him a run down of how to run a restaurant as this was something I used to do, he looked sad as if it was beyond his power to put it right, in fact we ate out the last few night over the road at ‘Baby’ it’s fab and hot. The bar man is fine but the bar lady sucks all the joy out of life , never smiles…..if you don’t want the job quit…..I fully intend to complain to Crystal as there are so many truths about the food on tripadvisor, just some people have no idea what decent hot food is and will eat anything. The area ski wise is ok, but desperately in need of modernisation with slow lifts, no covers , and not enough mountain restaurants.
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