Hotel Miramare & Spa

近幾年一直在找利古里亞海岸線的酒店，這家我覺得可以二刷 帶小娃友好 玩水玩沙非常方便：酒店直通海灘 ，七月艷陽如火，沙灘細膩 ，美中不足就是海水不時海藻飄過來 看起來有點臟，海里我找到了小魚，石頭裡有螃蟹 蝦 寄居蟹….因為這叫寂靜灣 沒有浪 所以小娃游泳也不會怕 踩腳不疼。我看了隔壁家4星我認為還是這家自帶沙灘更好。 酒店還會免費提供充氣閥，可以自己划水出海…

Not worth your money. You have to pay extra for everything — for example, €40 per person just to lie on the beach, even though you already paid €350 for your room. Their small beach is full of poseidonia (sea grass), the water is very green and dirty, and they don’t inform you about this in advance. The "standard" room is basically an attic room with no real window. I couldn't even reschedule my stay, even though my father had just died. Not one person from the hotel showed any compassion, even though they all knew. My girlfriend also had her 40th birthday during this time — no one congratulated her. Definitely not what you expect from a premium hotel. Spend your money somewhere else.

******DO NOT STAY HERE!!! Words can’t describe the experience we had here. I’ve travelled extensively and honestly NEVER ENCOUNTERED AN EXPERIENCE LIKE THIS. We were given an ATTIC ROOM WITH NO WINDOWS, a slanted roof that did not fit my 6 foot height and the entrance to which required a precarious walk along an unfinished walkway outside. None of this was disclosed when we booked this. They consider this a normal room in this hotel, it was not a discounted room, WE BELIEVED WE WERE BOOKING A NORMAL ROOM. The room alternated between sweltering hot due to it being the attic and freezing due to the AC blasting cold air into a tiny tiny room. When we checked in, we initially raised our concern with the front desk clerk and she apologized and assured us that they could move us rooms the following morning. The next morning, we came down to change rooms and were COMPLETELY GASLIGHTED BY THE STAFF. They first refused to change rooms, then they pivoted and wanted to shift us into a new room each morning so that we would have moved each day of our three night stay. All of these options, they insisted were going to cost us almost double the already OVERPRICED COST we had already paid through Booking. ThIS WAS NOT THE CRAZIEST PART. THE CRAZIEST PART was that the front desk clerk, Martino, kept saying that there was nothing he could do, that it was up to the manager. ALL THE WHILE, Andreoli, the manager, was sitting 5 feet behind him, refusing the speak to us. REFUSING! I kept asking if I could please speak with him directly, and he continued to refuse to talk with us, and Martino just kept saying that we should be interacting with him, but then claiming he, Martino, had no control, ‘because he is just a desk clerk.’ This was not a language issue, as I speak Italian and I heard Andreoli speaking perfect English. I have literally never encountering something like this in my life, where the manager is right there and refused to speak with us. IT WAS INCREDIBLY OFFENSIVE. When I raised the issue that the price they wanted to charge us for changing rooms was way over the standard price for the region, he said that Americans are wealthy and always willing to pay this cost because we earn so much more than Italians. If it were just a sub-par room, so be it. But I have never been treated this way while traveling, or been gaslighted in this way, Martino claiming that the desk clerk from last night who had offered us a room was wrong. Lastly, when we parked the car in their lot, they gave us a ride back to the hotel IN ANOTHER GUEST’S CAR! They lost our key in that car and now we are waiting for the hotel to take responsibility and get us our keys back. I REPEAT, DO NOT STAY HERE. We are still in a battle trying to get refunded from the rest of our stay, as after this crazy strange encounter and the way we were treated, WE DID NOT FEEL SAFE STAYING HERE.