Coco Ocean Resort & Spa

This hotel is not as advertised clever old photos possibly & airbrushed ?!?! Very dated dirty not maintained No atmosphere for holiday more corporate Staff nice Breakfast offerings very poor quality & not covered refrigerated properly lots of flies no ac inside The rooms poor dirty no English plug sockets as per norm in Gambia Spa out of stock on items offered Dirty stained rusty pool furniture cabanas etc Pool towel paper thin and worn out ATM out of service cashier at reception cash !!! Bedding very poor & towels in room This hotel needs full refurbishment to warrant the rating

Most things were absolutely fine, restaurants, food etc were all very good. My biggest complaint was regarding theft of perfume from the room by one or more of the staff. Hotel manager dismissed this complaint and said it didn’t happen - it most certainly did. My advice is that if you stay here, lock any perfumes, after shave etcetera in the in room safe. Only keep out what you can afford to lose.

What a wonderful experience and quite frankly the best kept secret in the UK All staff are worth their weight in gold, going above and beyond to assist always with a smile and are genuinely service-led. The hotel is beautifully surrounded by scenic views that only Mother Africa can offer and cannot be imitated. I am so proud to have stayed here and witnessed first hand people with a beauty rich and strong… a heritage that rates second to none. I hope the unique qualities of Coco Ocean will never change just to ‘fit in’ See you next year

The staff are exceptionally attentive; front of house, restaurants, grounds anywhere they are encountered, nothing is too much trouble. I had the pleasure of a Royal Suite which didn’t disappoint, particularly the private pool. It’s amazing how a middle aged guy can be so pleased by some funky pool lighting. Breakfast on the pool terrace was stunning as was the evening Thai meal. Thanks to everybody at the hotel and a big up to Gordon on Reception for being so helpful.

The Best Hotel In The Gambia is Coco Ocean. A magnificent and idyllic hotel which encapsulates exquisite style, peacefulness and tranquility. I was transported from a hectic lifestyle in London into a place of sophistication, beauty, relaxation and reflection which is what I needed. A professional high standard of customer service delivered from the General Manager Mr Terry Langenhoven, Management Team, Reception, Spa Manager/therapists, Restaurants waiters/waitresses and housekeeping. I have been visiting Coco Ocean since 2014 and have always experienced nothing but the best first class customer service. The GM Terry provided exceptional service who engages with the guests and takes time to meet with you to ensure your stay is perfect. Terry appreciated feedback and any suggestions for the hotel. A people’s person who strives to offer you the best experience at the hotel. Mohammed of Guest reservations delivered a professional, friendly service and was always on hand to help. The spa is amazing and its Manager Touria is excellent. She provided the best advice for all my treatments which allowed me to unwind and relax. My suite was situated opposite main reception and was spacious and perfect. The breakfast options included a variety of dishes and the service was made more enjoyable with the efficient/friendly staff. Smiley was our main waiter who went that extra mile to deliver your dishes and drinks. One of the best Thai restaurants in The Gambia freshly made dishes and the presentation was perfect. The ambience of the restaurants in the evening whether you ate inside the restaurant or out was enchanting. The saffron restaurant menu was just as good. The Sunday barbecue buffet allows you so many choices that you want to try everything. The high level of food & hygiene standards are visible at all times. I know this as I made a mistake of eating out of the hotel one night and felt very unwell. The GM Terry came to my rescue and made sure the hotel Doctor arrived swiftly and luckily I made a speedy recovery. I only ate at the hotel restaurants from there on!. I was also fortunate to meet with Mr Farid Bensouda one of the owners of Coco Ocean. A graceful and kind gentleman who made me feel valued as a guest. I am looking forward to meeting Mr Walter (ie also an owner) on my next visit. My deepest gratitude to everyone at Coco Ocean for a magical experience. See you again soon & God Bless You. Ms Farah Mirza

One of the best hotels we've stayed in anywhere in the world. Okay, it's not 5* but we are talking about a third-world country. One of the bars has disappeared, as has the gym, but all the other facilities are as advertised. The junior suite we had was comfortable, well-appointed, immaculately maintained, and conveniently located. The hot water was a bit temperamental but when you learned to make a cup of tea whilst waiting for it run warm it was okay! The trip was made by the fabulous, caring staff. My wife had a fall (not at the hotel) and dislocated her shoulder; every day for the rest of the holiday more than one member of staff asked after her welfare and genuinely cared.