Meliá Serengeti Lodge Member of Meliá Collection

Great hotel in the heart of the Serengeti. The facilities are of superior quality. The food and its ingredients is excellent. The efficiency and kindness of the staff is remarkable. Take your time to have a free day to enjoy the hotel, the swimming pool and the fantastic view.

This was the best trip of my life, due completely to the staff at Melia Serengeti. From the time we arrived at the airport, to when we hugged everyone goodbye, it was the best experience. Our safari guide (Sia) was incredible and made sure we saw every animal we came to see, the food was expectational, and when we weren't out on a game drive, the pool, and balcony from our room was the most perfect place to relax. I will forever be a Melia Resort customer after this trip.

Very handsome and warm stuff. A great place to have the real safari, serengeti and savanah experience. A lot of animals around. The hotel is very comfortable and safe. Chefs and gastronomy the best I had I África. The picnic experience is awesome, we love it. Perfect place for everyone, from kids to grandparents. Thanks Melia Serengeti for feeding our hearts!!

Make no mistake, this hotel’s setting and access to a unique, natural environment is a once in a lifetime experience. The views are among the best we have ever seen. The pool was stunning and also very refreshing after a long game drive. One thing to emphasise is the staff were absolutely fantastic. They were so kind, interested in our days and offered world class service. Our safari guide, Mathews, was a legend and made our half day game drives incredibly memorable. He shared much knowledge and was clearly passionate about what he does and the environment for which he is a custodian. This experience alone makes it all worth it. Thank you again. Some things we felt were not quite up to the price tag which we paid. In our room, the toilet flush didn’t work properly and was partially coming off the wall, the shower temperature valve was broken and the Bluetooth speaker/radio didn’t work. The noise insulation is also not the best, the doors to the rooms slam shut and we could hear chairs / furniture moving around in the floor above both by guests and cleaning staff. We did however sleep really well and during the night it was very quiet. The food quality varied although overall it was very good. It started off absolutely amazing with fillet steak and fresh salmon, ended with dry ground beef and overcooked breakfast. It may be that due to off season, they had changed or reduced their staffing levels. I would encourage the hotel to focus on quality rather than quantity. We were asked for our alcohol and meal preferences prior to attending, we saw no evidence of this being used. My partner doesn’t eat meat and often the menus were very meat centric, staff were always surprised when we mentioned that even though we provided that info in advance (as was requested by the hotel! Given how few guests there were, we felt this came across quite amateurish and not 5 star. One thing I found a bit strange was being asked to provide evidence of our wedding given we mentioned this trip was to for our honeymoon. This was the only hotel in Tanzania to ask for this, which of course we provided. That said, we only received a complimentary bottle of sparkling wine, hence this seemed excessive to ask for evidence when other hotels were far more personal and generous.

This is the most complete review you will find here. We are Platinum Members (maximum level) and here’s all you need to know. Please carefully review all the essential details provided before you book your stay. You will thank us later. The final segment of our honeymoon was unfortunately marred by the ineptitude of the manager at a supposedly luxurious 5-star resort. The Room: Upon our arrival after an internal flight and a full day of safari, we were kindly greeted at reception and upgraded to a Junior Suite as Melia Platinum members. We quickly showered and unpacked our luggage, excited for the last part of our trip. Unfortunately, our excitement quickly diminished upon checking carefully the room. It was evident that it had not been properly cleaned or prepared. Nothing seemed to be in its correct position, everything moved around as if it had been previously used. The bed was only partially made, missing pillowcases, and the welcome picnic basket was half-eaten, with crumbs scattered throughout. Most alarmingly, we discovered a rotten apple core in the bathroom bin, indicating a serious oversight in housekeeping. It was brown, so it must had been there for quite some time. While the bed appeared made and there were fresh towels, the overall state of the room left us feeling uncomfortable and disheartened. When I approached reception to address these concerns, the management's response was disorganized and panicked. Although I invited Ms. Rocio Garcia to inspect the room firsthand, her reaction suggested a lack of understanding of the gravity of the situation. Ms. Rocio Garcia left saying she was going to watch CCTV cameras to understand how this happened. We were left in a state of limbo, uncertain of how to proceed. While waiting for a resolution, I witnessed a staff member preparing another room for us with the door wide open, carelessly placing a decorative pillow on the floor on top of his shoes. After making the bed, he was picking it back up to put it on the bed. Thankfully, we stopped him in time and asked him to remove all the dirty decorative pillows from the room. This level of attention to cleanliness and detail was shocking, from any hotel and particularly in a five-star establishment. Returning to the front office, we communicated our observations to the front office manager, who appeared overwhelmed and uncertain. She had no idea of how to get out of this situation and we had to tell her what she should have done. We were truly shocked by how this was being handled and we felt lost completely by the management. We expected clear guidance and reassurance but were met with confusion instead. At one point, we expressed our desire to leave the hotel, feeling completely lost in this situation. After witnessing the poor care and attention that the housekeeping staff gave to the bed, it was really difficult to feel clean in the hotel at any point. Eventually, we were moved to a new room, and while the manager apologized and offe

My husband and I spent 3 nights at this dreamy hotel. We were in awe with everything. The views and sunsets were magnificent, unreal ✨ Our room was lovely, the food was delicious and the service exceeded our expectations. The hotel staff were super friendly, attentive, genuinely welcoming and helpful. This was our favourite lodge in Tanzania. I highly recommend it! Asante Sana Melia Serengeti.