Meliá Serengeti Lodge Member of Meliá Collection

This is the most complete review you will find here. We are Platinum Members (maximum level) and here’s all you need to know. Please carefully review all the essential details provided before you book your stay. You will thank us later. The final segment of our honeymoon was unfortunately marred by the ineptitude of the manager at a supposedly luxurious 5-star resort. The Room: Upon our arrival after an internal flight and a full day of safari, we were kindly greeted at reception and upgraded to a Junior Suite as Melia Platinum members. We quickly showered and unpacked our luggage, excited for the last part of our trip. Unfortunately, our excitement quickly diminished upon checking carefully the room. It was evident that it had not been properly cleaned or prepared. Nothing seemed to be in its correct position, everything moved around as if it had been previously used. The bed was only partially made, missing pillowcases, and the welcome picnic basket was half-eaten, with crumbs scattered throughout. Most alarmingly, we discovered a rotten apple core in the bathroom bin, indicating a serious oversight in housekeeping. It was brown, so it must had been there for quite some time. While the bed appeared made and there were fresh towels, the overall state of the room left us feeling uncomfortable and disheartened. When I approached reception to address these concerns, the management's response was disorganized and panicked. Although I invited Ms. Rocio Garcia to inspect the room firsthand, her reaction suggested a lack of understanding of the gravity of the situation. Ms. Rocio Garcia left saying she was going to watch CCTV cameras to understand how this happened. We were left in a state of limbo, uncertain of how to proceed. While waiting for a resolution, I witnessed a staff member preparing another room for us with the door wide open, carelessly placing a decorative pillow on the floor on top of his shoes. After making the bed, he was picking it back up to put it on the bed. Thankfully, we stopped him in time and asked him to remove all the dirty decorative pillows from the room. This level of attention to cleanliness and detail was shocking, from any hotel and particularly in a five-star establishment. Returning to the front office, we communicated our observations to the front office manager, who appeared overwhelmed and uncertain. She had no idea of how to get out of this situation and we had to tell her what she should have done. We were truly shocked by how this was being handled and we felt lost completely by the management. We expected clear guidance and reassurance but were met with confusion instead. At one point, we expressed our desire to leave the hotel, feeling completely lost in this situation. After witnessing the poor care and attention that the housekeeping staff gave to the bed, it was really difficult to feel clean in the hotel at any point. Eventually, we were moved to a new room, and while the manager apologized and offe

My husband and I spent 3 nights at this dreamy hotel. We were in awe with everything. The views and sunsets were magnificent, unreal ✨ Our room was lovely, the food was delicious and the service exceeded our expectations. The hotel staff were super friendly, attentive, genuinely welcoming and helpful. This was our favourite lodge in Tanzania. I highly recommend it! Asante Sana Melia Serengeti.

Melia Serengeti was the highlight of our trip to Tanzania. The unobstructed endless views of the plains from the lobby, restaurant and rooms is exactly the meaning of the word Serengeti. We could even see animals from our room. Everything is so tastefully done in an earthy and artsy way. The staff is super helpful - special call out to Fernando, Yusuf and Moses who were very friendly. The food at the restaurant is delicious with many vegetarian options and the ambience is out of this world ! They made such a fun birthday celebration for us with the hakunama tata song & dance. On another evening they also organized a bush dinner for us which was surreal at sunset. Overall our stay was one of the most exquisite experiences we have had !

What an incredible stay! Absolutely gorgeous property. The views alone are worth it. The rooms were perfect, the balcony looking out on the plains was so amazing. The food was delicious and the staff were so helpful. Every amenity was carefully thought of. Such a brilliant gem in the bush. Sitting out on the patio at the bar watching the sunset was paradise. Cannot say enough good things about the Melia brand. We hadn’t stayed in them prior to this trip but will be looking forward to them in our travels. The rooms were incredible, speedy laundry service, perfectly furnished with everything you could think of. We can’t have asked for a better stay.

Wow! What a team of professionals in Tanzania. Fernando and Rosio have the best service team in any national park we have visited. Anywhere. Our five star service started at the Seronera Airfield. Our game driver for the week, Calvin Mboya, met our flight and had a table set up in the shade, snacks and cold drinks. Kilimanjaro and Safari beers! Calvin proved to be a first class game driver with a lot of knowledge about the animals, birds and the Serengeti. Without Calvin’s experience we never would have seen so much wildlife. We had six full days with Calvin. The best African Message driver in Tanzania. The front desk staff lead by David is first class. Hadji was great help. The first class concierge services of Doreen and Marco were much appreciated. The restaurant was incredible. Chacha the manager made sure we were taken care of everyday. The world class staff is simply the best. Waiters Joshua Micheal, Majid and Jesca Peter gave us ten star service everyday. Very funny guys. In the bar Esau and Silas gave us personal service. Both these guys are first class. The Maasai Warriors were a highlight for us. What gracious people. Saiboku is a real gentleman. He actually has invited me to visit his Boma in the future. The entire staff, no matter the job, were absolutely outstanding. Everyday for example, Rupilyia the pool attendant would stop me, say hello and see how my day was going. A real nice guy. Tammy and I loved our stay and plan to return soon. The staff made it all so special. An unforgettable experience.

beautiful lodge in Serengeti, my family and i loved the place so much, we had a great time while in Serengeti the food was great, the rooms were spacious, very friendly staff and everything was well organized. We thank our trip organizer WENZI travel for recommending this for us. we really appreciate.