Hotel Pullman di Seoul

We stayed for a week in Pullman Seoul and in. general we would come again. Rooms and beds very comfy and clean, service/staff very helpful and very friendly. A few points we noticed that can be improved: 1. More explanations overall with a few examples: - We had Lounge access but no one told us there's actually food there in the evening. We found out 2 days in. - Pools and Sauna don't seem to be included for everyone and even though we had it included we could not use the pool because swimming caps are mandatory and they do not provide some. It would be the most basic thing to eother remove this rule or simply provide swimming caps. - In the Sauna there are no big towels which can be very confusing for non local guests. Slippers were also not provided (at least to us, but I did see people that had some) 2. Food in Lounge: theres a lot of choices but I was sad there are not as many local options especially for breakfast. 3. Lounge closing times: starting to be as noisy as possible and blasting all lounge the lights to maximum is not a way to remove your guests from a lounge when it closes. It made us feel completely unwelcome. Also we couldn't even take our unfinished last drinks to the room which was literally next door to the lounge. Be a bit. more. flexible and. judt. let the guests do that and then have housekeeping pick up the glass next morning? These are just minor things overall, but we did notice them and other guests as well. Especially shower caps and lounge kick out were highly discussed topics among multiple guests we met. However as said overall this was still a 5 star worthy experience and we would still come again tonsee. if the tiny topics we raised were fixed and to enjoy this beautiful hotel again.