Hotel Family-friendly Seoul

Hotel room style are old. Completed with smart TV, bottle water need to buy, only supply two 500ml. Understandable on recycle gimmick for not to supply one time use goodies, but tooth brush and toothpaste is basic item also not supply, make me buy from the CU next to the hotel. Service from the counter is nice, allow to keep bags pre and post check in and out. Location is perfectly convenient, protestations location too. Haha.. buy the way , double layer window, another fridge in winter.

Love love love our stay with Sotetsu! Booked the Executive Twin room as we're a family of 3 and in all honesty zero regrets! Apart from the 10min walk from City Hall station as we had a stroller with us. Pretty sure its a shorter walk from another exit. Love that its close to Namdaemun market too! Lots of street shopping and food to explore. Hotel staffs were excellent! Check in and check out was swift! Thank you team for the amazing stay. I'd give 5☆

Wonderful experience! Comfortable stay, the room was neat and tidy, and the staff were incredibly friendly and attentive. One of the highlights of this hotel is its fantastic surrounding facilities. There's a CU right next to the hotel lobby, Also, the Hyundai department store is right in the same building is a great bonus for shopping. Plus, the Doota mall behind the hotel, providing even more options for late-night shopping until 12am!

Excellent service. I had my foot ripped off and need an adhesive tape. I made the request at Room Chat and they sent me within 5 minutes. On another occasion, we need to go Sanchon for dinner appointment but couldn’t be able to get any urber or taxi on apps, so we tried to ask hotel front desk. Their staff arranged taxi for us within 10 minutes. Highly commendable for their efficiency and “can-do” attitude! The only setback is breakfast only serves until 10:30am. Would be great if all day breakfast is available as leisure travellers do not have tight schedule and tend to wake up late.

Got a room from the residence tower. The room was nice and spacious, and the bathroom was huge. Came with a kitchenette and washing machine in the room. Walking distance to dongdaemun night market, plenty of food choices nearby within 10mins walk. There’s a small convenience store around the corner. Towels smelt of bleach, but otherwise, they were always clean! The hotel was by a main road, and it was easy for cabs and a private drop off at the back of the hotel for a longer wait. The lady behind the counter at the cafe located on Level 1, she seems to be dreaming most of the time. Had to keep repeating myself for her to get the message. Room was 72x, she couldn’t find the number in the system despite asking us for it for 3 times. We had to write it down, and she still read it as 32x. 🙂↕️ had to correct her a couple of times that’s it’s SEVEN TWO x. Overall, great stay!

There is a shower room and another toilet with a bath tub which is a plus point for 4pax in a room.. Toilet bowl has warmer it’s so comfortable to seat on it every time.laundry room is available at basement(10,000 won I guess) Room is not very big,Not much walking space when 4 of us has 6 luggage’s and could only opened 3 of them. Small little window that we never pull up the blinds. Heater is functioning well, bed and pillow are clean and not hard and firm. Staff is friendly and helpful

The most amazing hotel me and my wife stayed at during the last part of our trip. It was so perfect and relaxing we didnt want to leave the room. Everything including a laundry machine that was also a dryer in our room. The bidet toilet was magical. the location to youngsan station made it so easy for us to explore the city and return to our hotel with ease. The connecting casino and ipark mall was also amazing.

If taking subway you can head to exit 10 of jamsil station and you can go through the lotte world mall before street level, head straight, take the escalator next to the aquarium up, exit the main doors and cross the road to the left for the hotel. (It it not sheltered/ connected directly between the mall/ station and hotel). We took the side entrance lift up to the reception but if you go further down you’ll see the main car drop off and concierge. The staff service was really friendly, although at the check in reception we were given a list of rules and asked if we had any questions, so the hotel vibe felt quite formal and stiff. Was concerned about the rules on the swimming pool booking and bringing outside food in, but the staff around were kind and welcoming so we soon felt at ease. Was able to rent the required swim cap free of charge. Room was classy, spacious and bed and bath comfortable. We booked the lake view room but one can only see it at the side when nearer to the windows. We had indicated we were celebrating our wedding anniversary but there were no special greetings in the room or wishes at reception, which normally hotels would as part of their hospitality. The lake view from breakfast and the pool was beautiful! Heard it would be even more beautiful in spring! We enjoyed walking around the lake and exploring the restaurants on the other side. Great shopping location next to the lotte mall The swimming pool is small with one lane for laps and others for relaxing. There’s a heated jacuzzi outside and within the beautiful changing area was also has a hot bath and another neat amenities. The gym was huge and had so many machines! All in all a great and beautiful stay! Wish we stayed longer than one night! The only con is that you have the transfer lifts at the reception level each time you go out or in so you’ll just have to meet and greet a lot of people along the way.

The location is near Namsan, so it feels like you're outdoors, not in the city, and the air is different and nice. However, the service was good because there were no staff when I first arrived, and when I checked out, the cashier just stared at me before and after the taxi arrived and didn't respond at all, so I had doubts about whether the service was really Banyatree.

The room was clean and spacious. The soundproofing was solid and I couldn't hear the hallways or other people's voices at all. I was happy that I could use the minibar for free. I used the restaurant once in the morning, and the view and food were good. It was a bit pricey but I was satisfied. I also used the bar on the 16th floor once, and although it was expensive, I was satisfied because the view and atmosphere were good. And the best part was the casino. I was able to make a little money on ***. It's outside the city center so it's a bit far from the airport, but there is a subway station nearby and there is a free shuttle bus to that station. There is also a bus to Incheon Airport, so I think it offsets that. Overall, I was very satisfied with the hotel and I plan to go again someday.