SEMPORNA CITY HOTEL

Shocking Lack of Cleanliness – Exterior to Interior, Entire Property Neglected My recent stay was appalling, with cleanliness standards failing at every level from the exterior entrance to shared indoor spaces. The conditions were far below acceptable, especially for the price charged. Below is a detailed account of the issues encountered: Exterior Areas: - The entrance was littered with debris and trash scattered across the ground, giving the impression of total neglect. - The glass doors were smudged and dirty, making the hotel appear unwelcoming even before stepping inside. Lobby & Elevator: - The lobby floor was covered in dirt and debris, particularly in the corners, as if it hadn’t been swept in days. - The elevator was a hygiene disaster: thick dust coated the walls, the carpet inside had a large, unsightly water stain, and the air felt damp and musty. Corridors & Check-In Experience: - During check-in, black plastic garbage bags were piled carelessly on the floor near the elevator, creating an eyesore and raising concerns about sanitation. - The corridor floors had multiple water stains (possibly from leaking trash bags), which were left to dry without being cleaned, posing both a slipping hazard and an unpleasant odor. Overall Impressions: - The state of the hotel reflects a complete disregard for basic upkeep, from the stained room linens (as previously noted) to the filthy public areas. This isn’t just about comfort – it’s a health and safety issue. - Paying a premium rate for such squalid conditions feels like a betrayal of trust. Guests deserve better than walking through garbage piles and navigating stained, dirty floors. Final Thoughts: Avoid this hotel unless you’re willing to pay for subpar hygiene and a total lack of pride in maintenance. I will not return and urge management to address these systemic housekeeping failures immediately.

The rooms were clean, very comfortable, and the staff was amazing. They went over and beyond to help make our stay enjoyable. I highly recommend this hotel for anyone visiting downtown

這個酒店真的不適合中國遊客入住參加跳島遊。 一．入住憑證明明寫的清清楚楚房費包含各種税了，前台仍然要求交税，果斷拒絕，他也就作罷。 二.. 酒店距離碼頭近3公里，曾承諾免費接送三次，可是僅第二次叫車就要收費！晩上在與酒店約定好的時間地點卻沒有車接，反覆與酒店微信溝通（不接電話、衹能靠短訊翻譯英文）近半小時後答應接卻要收每人10馬幣，坐地起價毫無誠信！因開齋節打不到車，向攜程投訴經協調終於在緊張焦慮不安的等待四十多分鐘後來車。 三．酒店房間窗外不足30米就是一個清真寺，其高音嗽叭正對房間，一天幾次特別是早上五點鐘就開始又喊又唱，晚上九、十點鐘如是，嚴重影響休息。 四．問酒店幫叫車去機場説要150馬幣，我們認為太貴不用了，又跟我們120，這種講價感覺不可靠。經朋友幫叫車90。 酒店經營應該用誠信維護信譽和聲望才能持久不衰。 對了，這個半島酒店與和平酒店（Senporna Garden Hotel）是一家兩個品牌襾個樓，連辦入住退房手續都在和平酒店。