Relais Du Silence Granvara Relais Et Spa Hotel

We checked in, toured the room (101), and decided not to stay. At €700 per night, it simply didn’t meet expectations. While there is a small disclaimer in the booking confirmation stating that photos are “for reference only,” the difference in quality and design felt misleading — as if relying on guests to quietly accept whatever they’re given. I hope that’s not intentional; otherwise, it raises questions about transparency and integrity. We raised our concerns with the manager/owner, who insisted it was the correct room type. It may be subjective, but I believe the photos speak for themselves. No alternative solutions were offered, not even the option to pay extra for an upgrade. On a positive note, they did provide a prompt refund, which we appreciated though it felt more like a way to move on quickly rather than a genuine attempt to address the issue. One would expect a bit more effort from what’s meant to be a five-star experience. If you're considering this hotel, it’s worth being cautious.

What an amazing experience! We stayed at one the brand new chalets and it was absolutely lovely for a four-person family. Fairy-tale-like location, surrounded by the high peaks of the Dolomites. Amazing, brand new swimming pool (both outdoor and indoor parts, connecting through the main building of the hotel). But the best thing by far was the service, which was way above and beyond what one would expect, even for a five-star hotel. We missed a connecting flight on our way over, meaning that our arrival was delayed by over 6 hours and we finally reached the hotel after 2am. They had someone meet us at the door, and had platters of food waiting for us in our chalet. Throughout our stay, they had a separate vegan menu just for my wife - with some world class gourmet vegan cooking and baking (the daily vegan croissants that they made just for her were amazing!) The food for the omnivorous part of the family was incredibly delicious as well. We are just so grateful for the wonderful hospitality we were offered and we feel so privileged to have experienced this amazing corner of the Italian Alps. Thank you, Granvara staff!

I can say it was the most pleasant hotel experience I've ever had. The facilities and personalized service make you feel truly comfortable. The food is delicious, and the entire staff who served us always had a genuine smile. Congratulations, you truly are an excellent team!!!