First, we cannot say how wonderful our week there is and has been for many years. Our experience has always been beyond wonderful. The reason for the rating is strictly about customer service. For whatever reason, I have had to call the office a little more than usual this past year, with questions. I know that Friday and Saturday, check in days, are very busy, and so have tried to call mid week but still get the same treatment. We know many of the staff that have been in the office for many years, (thank you Pam!), and sadly I do not know the name of the person that is most likely to answer when you call at this time. You can tell it is her if she is immediately curt, rude and overall unfriendly. If I ask to speak to anyone else I am told that they are all busy. Since it is our only complaint, we should be happy, but as it has happened many times now, I felt that I must post this. Otherwise-go go go for the most fun, awesome, week you will ever have!
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