I wanted very much to like this hotel. Location is ideal but as others have commented, it is INCREDIBLY NOISY on a good night. On a bad night, when the room next door is occupied by a group of very drunk and disorderly young people, it is difficult to feel safe let alone sleep. Between 10pm and 1:30am on my first night at the Inn, I was kept awake by loud yelling and stomping and arguing outside my door and in their room. I called the front desk three times asking that they manage the situation. I did hear the night manager come over twice asking the guests to keep the noise down. On my last call around 1am, I was told the police were being called. I know this was probably an isolated event, but it was not handled well by the staff. No one reached out to me the next day to ask how I was, or to address the situation. I gave them one more day and then after no contact, I went to the Hotel Ballard desk to speak with management. When I explained to the young woman I am the guest in the room next door, she got a look of knowing on her face and told me they were expecting me to say something. When the manager did come out, I told her about my experience and asked for a discount on my stay. She replied they did everything they were required to do, which was evict the guests and never allow them back, and she was under no obligation to make it up to me. She denied my request. I worked in the service/hospitality industry for a long, long time and even if something was not necessarily my fault, I always made sure my clients left happy. A gesture of 20% off my bill (about $50) would have gone a long way to show me they care about their guests' experience and they take responsibility to make sure it is a positive one. A small discount would have extended good will and would have been the right thing to do. Instead I was dismissed and made to feel as if it was insulting of me to ask for such a thing. Poorly handled Ballard Inn. Very unprofessional. I can not recommend this as a reliable place to stay.
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