AC Hotel Seattle Downtown

房間乾淨整潔，服務態度非常好！地理位置優越！就是打車定位的時候需要諮詢一下前台具體地址，跟自動定位會有差異！

看重去年才開業比較新才定的房間，位置不是很好，去各個景點都需要開車，有valet parking還比較方便。但前台一個女的很mean，就是那種白女大家應該懂的，辦理入住的時候她需要我的電話號碼，最後4位沒太聽清，她居然露出了一臉無語的表情，連假笑都沒有。酒店入住的幾乎沒有中國人，感覺他們就是有點歧視了。最糟糕的是我們住了兩天都沒有來打掃過，真的很無語，性價比很低。

The AC Hotel has quickly become one of our favorite places to stay in Seattle. We've stayed multiple times and have consistently enjoyed the experience. The property feels new, impeccably clean, and well-maintained, with an attentive staff that enhances the overall stay. There are several great coffee shops nearby, but we’ve also enjoyed the hotel’s bar and menu. One evening, after returning from a musical, the bar had just closed, but the bartender still managed to get us a bottle of wine and a couple of beers—an extra touch of hospitality that we greatly appreciated (and tipped well for). The rooms are comfortable, with incredibly cozy beds, and we love the hydration station for refilling water bottles. Parking has been hassle-free—we’ve easily found street parking and only needed to use the garage once over a weekend, which was a reasonable $10. The location is fantastic, just a mile from Seattle Center. As an active jogger, I’ve taken several runs from the hotel to Seattle Center and Pike Place Market with no issues—such a great way to start the day! Overall, the AC Hotel offers a clean, modern, and well-situated stay in Seattle, and we’ll definitely be back. (in fact, have a room booked for a concert at Climage Pledge in May!)

I couldn't decide between a 3 and a 4, but I ultimately went with 3 stars, which will hopefully improve when I visit in the future. I'll begin with the positive. The location is slightly out of the city centre in the South Lake Union area, a bit over an hour from the airport by public transport. The lake itself is a 10-minute walk, and it's about 30 minutes on foot to the Space Needle or Pike Place Market. The front desk, bar, and restaurant staff are excellent. They're personable, friendly, and can't do enough for you. Special shout-out to Keenan, the bartender, for his exceptional cocktails and witty banter. Also, to the front desk agent who sorted out the endless problems with housekeeping. Unfortunately, I can't remember his name, but he's on in the evenings and has a Southern accent. Which brings me to the negative: Housekeeping is a disaster. Our room was filthy. Dust and dirt on the floors, long black hairs (not mine, I'm bald), and bits of toilet paper on the bathroom floor, shorter hairs (yuck) in the sink, a dirty mirror, and a broken toilet seat. I'm not sure if the room had actually been cleaned before our arrival. It had been a very long, frustrating travel day, and we just wanted to sleep, so we went to bed. The hotel only cleans the rooms every other day, which is unacceptable. If I wanted to make my own bed, I'd just stay home. And I'm tired of hotels telling us it's what guests want. It isn't. I explained the situation to the front desk the following morning, and they put in a request for the room to be cleaned while we were out. It wasn't. Upon our return, I explained (again) to the front desk. The agent was extremely apologetic, offering us a drink at the bar while the room was cleaned immediately. It still wasn't particularly clean, but better than before. Unfortunately, the same thing happened 2 days later. We arrived back to an uncleaned room. More apologies, another drink on the house, and breakfast the following morning. Excellent service recovery - thank you. For some reason, the housekeeping staff don't use vacuum cleaners, but some sort of large lint roller on the floors, which is useless. That's why everything is so dirty. They also missed things like replacing coffee and cups, leaving a bath mat, etc. This is a training and oversight issue that needs to be urgently addressed by management. I understand that the property has only been open for a month, and teething problems happen at new hotels, but they need to sort things out in short order to improve the guest experience and avoid poor reviews.