Front desk and room service staff is great, always smiling, helpful with information and greets you. On the opposite end is the food and beverage services specially at the hotel pool and the restaurant/ bar on the first floor of the hotel. Following happened to three families in our group during our stay: denied service, did not bring food and drink ordered, extended delay in bringing the ordered food. These happened on different days and on different times of the day so it's not limited to one event and this behavior is consistent with various members of the staff not just one member.
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