Residence Inn Scottsdale North

This hotel did not post on their web page that they were under construction. We got there Sept. 22 for 2 nights. The breakfast room was dry walked off, the had another room set up. The court yard around the pool was under construction and taped off. We don’t even know where the gym was. Checking in I wanted to go to another hotel immediately but closes one was booked. Then I asked to see a room and the door was stuck shut! Went to another room as now we had to stay here. At check out I asked what will you credit me with? Manager said 10k points, I showed them I should at least get 33k points as that is how much it is to use points. He came back with we’ll give you $149.00 back. But then I looked at the folio and they left in the taxes, etc. I would not go there it’s a mess. I’m sure it will be nice when they are done, but hotel MUST post when they are in construction.

This was our second stay at this property as we were also there in November 2022 for 5 nights. An important FYI for anyone traveling to the property in the near future, the elevator is non-functional in the big building, which is not shared when you book online. It has been out of service for a month, so this info should have been shared. Therefore, we were first given a second floor room in the smaller builder, where we were staring at the check-in building, listening to the noisy AC for that building, and smelling horrific sewer smell. Joe was amazing to me when I went to the front desk asking for another room for my husband and I. He said we could be in the other building if we did not mind hauling our luggage up to the third floor and he told me which rooms were available and we were able to get the same room we had in November, with a view. Joe even offered to upgrade us to a two-bedroom unit, but it was on the first floor. Given so much negativity in the world at the moment it was important for us to share the level of customer service offered to us by Joe after a long-drive. On a personal level, Joe's willingness to help meant the world to me as I have numerous health issues and unique needs that make it difficult for me to travel and stay in hotel rooms. The rooms are clean and the breakfast is "typical" for a Residence Inn. The only complaint we have other than not being aware of the elevator issue is that on the day of our checkout, housekeeping came into the room at 8am while I was still sleeping and scared me. This was not acceptable as we had not checked out. The secondary lock was not on the door as my husband had left the room for breakfast.

I have stayed at this property for almost 10 times and have had a pretty consistent and positive experience. It is within walking distance to a few restaurants, and the fact that it is slightly recessed from the main roads reduce the road noise. Interactions with the front desk staff, although not extensive, have always been friendly and professional. The rooms are typical of a Residence Inn, maybe on the larger side on the scale. They are clean and well laid-out with good lighting and spacious bathroom (with separate area for sink). Breakfast is good and the quality in line with Marriott properties that offer free breakfast. There is a (relatively small) fitness center. While the hotel can get kind of pricy during peak tourism seasons (just like other area hotels), I find it offers good value during a good portion of the year.