Due to unforeseen matters, a couple, for whom I made reservations, is unable to attend our family gathering in September. I understand the cancellation policy of this hotel, but thought certainly the hotel would find reasonable my offer to have them keep my 2-night deposit (660 euros) in exchange for only one night of our 4-night reservation. (Effectively paying 2x rate for one night). Bear in mind, we are 4 weeks out from this event. The hotel surprisingly found my offer unreasonable and has kept my ~$730 deposit in exchange for nothing. And then oddly, they threatened 'legal action' if I put out a negative public review. Buyer beware - not very customer friendly.
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