Yannick E
21 Oktober 2024
When booking this hotel I was searching for a few criteria, one of them being Air Conditioning. As we checked in, the receptionist didn’t do a thing except hand me a tablet that I had to fill and the keys. It would have been cheaper for the hotel to have just a tablet as they’re as useful. I explained to the receptionist it was her job to fill all that info, she insisted… The AC advertised is false advertising as it doesn’t work for a while already as a management decision. I called the reception and asked for a remote to the AC (it physically is in the room) and was told they will check and get back to me in “just a few minutes”. After half an hour I went down to the receptionist and explained it was too hot in the room. Once again I was told to wait and the manager would check it. The lying games by the hotel manager and receptionist continued and throughout our stay, with solutions such as “we have another room for you where we opened the windows” to which I responded “does it miraculously maintain the cold temperature after you close the windows?” Ira got inside, the hotel is surrounded by roads and a rail track. I paid to be on vacation and part of it includes sleeping how much I want! The only positive part of the vacation was the f&b team who were super friendly, polite and helpful. Guess what, they are not local!
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