B&B Hotel Strasbourg Nord Schiltigheim

住宿款項重複收款,已說明透過TRIP於10月份付款,並出示法文版訂單付款證明,仍堅持要我們現場付款否則無法入住, 當晚櫃台即發現錯誤重複收款(應是收到 TRIP 打款),當天員工不會退款作業,經反映給飯店後台仍搞不定, 隨即反映給TRIP客服,經過數日後 TRIP客服僅提供對方EMAIL要我自行聯繫追蹤。目前 12/23~1/15已逾3周仍未收到退款, 寫給飯店官方初期有回最後也無回應,兩邊客服都不行。TRIP 這邊還顯示結案??? 目前已告知信用卡公司該筆款項當爭議款自行處理中。非常差的體驗!!

As you enter the car park you can pretty much see what your in for. Dirty rubbish everywhere. On entry to the foyer clearly work is underway however the presentation hasn’t been taken seriously for arriving guests. The rooms are dirty cobwebs on walls and ceilings. Bathrooms are of the cheap nautical style shower to small for an average sized person with a very cheap shower curtain which does not do its job with water falling onto the main floor. For the size of bed provided you have no room to unpack. If your resting your head for one night as a last resort maybe for more than two nights it’s a definite No! Breakfast … do not pay the money there’s a cafe across the road

The worst hotel in Strasbourg. Me and my family stayed at the B&B Hotel for 4 nights, the nightmare started right after check in when we found out that the elevator doesn't work and our room was in a 4th floor, which is not easy on my 62 years old mom. Once we get to the room it smells a lot like cigarettes, and it smelled the same through out the entire stay (the A/C unit didn't cool down much and as the handy guy that I like to be I peaked in and noticed so much dust, clearly hasn't been cleaned in ages). The front desk guy who attended my family and I at check in convinced us to buy in advance the breakfast, which is €8.50 per person per day, it seemed like a good deal since the lier front desk described an amazing breakfast which had about half of the things he said. So on the second day I decided to go and cancel the remaining 2 breakfast, there was another front desk guy and said that in the system only appears 3 so he can only reimburse for 1 more, I told him I don't care what the system says, I paid for 4, I have a receipt for 4, and it's been two days, after arguing for 25 minutes we diceded that they needed the money more than we do so we just let them take advantage of us.

Hôtel bien situé pour visiter Strasbourg. Petit déjeuner correct. Chambre avec literie confortable. Cependant salle de bain pas bien entretenue, joints de la douche noirs, fuite dans les WC. Sols sales dans les parties communes, moquette tachée. Pas de personnel disponible si besoin.

Hôtel propre et rénové, très bon rapport qualité-prix si on s'y prend à l'avance. La déco est de goût contestable, mais pour 1 nuit ca va ! Un petit conseil : pas de grasse mat' arrivez tôt au petit déj (de qualité) le matin, car le choix se réduit à grande vitesse.

Hôtel propre et rénové, très bon rapport qualité-prix si on s'y prend à l'avance. La déco est de goût contestable, mais pour 1 nuit ca va ! Un conseil : arrivez tôt au petit déj (de qualité) le matin, car le choix se réduit à grande vitesse.