Ulasan Anantara Al Jabal Al Akhdar Resort

This was my first time visiting Anantara resort Jabal AlAkhdar, I booked a Deluxe Canyon View Room. The resort has a great location and view. However, I faced several issues: When I first arrived to the resort while checking in I was handed the bill of my room including transportation after quickly reviewing it i realized I was charged 200 Kuwaiti dinars, which is about $600 price difference from what I booked and their website. I mentioned it to the staff member he reviewed it with the manager and then said this is taxes. I showed him the receipt I had by email which included taxes he went back to the manager, and then told me I was charged twice in the receipted for transportation by mistake and then he fixed it. The second issue I faced I booked a yoga session at 5pm and when I came there to yoga session has started from 4:30pm then the staff members booked me for the 6pm session and charge me fully. Thirdly, I went on a four hour hike, and when I came back, the room was not clean after I mentioned it to the manager they looked after my room till i checked ou, do every customer have to complain to the manager for his room to be cleaned? Forth issue was I told the manager to book my transport to the airport at 5 AM two days ahead the day after I checked my transportation with the front desk and they told me that I am not booked for transportation, so I booked it again and double checked later that day. I am from Kuwait and I felt that some races are treated and looked after more than other races. It is disappointing that I faced all these issues, and only three nights with a premium resort and hotel brand.