TownePlace Suites Savannah Airport

Will never return to this hotel, EVER!! Customer service is everything in the hospitality business, if there was a zero that would be there score. You can't dress up ghetto and put it at the front desk and expect Marriot service. Paid with Marriot rewards, the hotel charged my card 500.00 in deposits, and did not give back $50.00 cash deposit. Hotel manager tried to saying card kept declining. I told her it did not the money has been pulled from my account. She then got argumentative with me about my checking account, telling me what is and is not going on with my checking account taking NO accountability for what transpired, and not returning my money. She then tried to say we put holes in the wall to justify her charging my card. The manager then two days later turned around charged another $250.00 to my debit card. Called my bank, filed fraud charges, and I am pressing charges. The manager absolutely has no business being a manager, it makes me wonder who own this hotel that he hires such trash to represent him. Never again!! If you are going out of town on leisure on a fixed budget, don't stay here you might end up broke before you have a chance to enjoy your vacation. The hotel itself was nice and comfortable, but for me customers service where I'm staying trumps anything else, especially when they have access to my bank account. Obviously, you see what happens when you hire cheap labor, you get what you pay for. There are PLENTY of other hotels right in that same area within walking distance from each other. I advise you to stay somewhere else. Uploaded receipt is the picture of the 50.00 CASH deposit they didn't give back either. So all in all $550.00 dollars. Someone must have needed rent money.

We stopped here while passing through to Florida. Good clean stay. The service was friendly and no issues. Plenty of places to eat nearby. Easy on and off from I-95. The breakfast WS adequate. Typical Marriott offered food. We would stay again.

When I checked-in online, I confirmed that I need a regular cleaning in my room. It did not happen until I talked to the reception. She told it was refreshed, I told her not. Only 1 small shampoo, small facial soap and tiny bath soap. I asked in the app to give me, when I checked in the app, the request was done but nothing delivered to my room. On my second week, the room was cleaned but the towels were not replaced, including the bathmat, and no soap and shampoo. This is not Marriott hotel.

We were greeted with an indifferent attitude. I stayed with my family in this hotel and the rooms (both in the 1st floor) were filthy, had stains, and mildew. Were given incorrect room and the front desk employee responded 'Do you need it?' Then she called and said that she would give me another guests room in another floor away from my family, but I needed to hurry before the guests got there! The sofa/bed mattress had what it looked and smelled like feces stains. There was a dirty towel hanging from the bathroom door. There was old paste in the bathroom sink. Kitchen cabinets were dirty. The mirror had what it looked like mildew around it. The furniture handles and chair had rust all over.

Towneplace Suites is a brand under the Marriott International umbrella. These hotels have a robust presence with over 400 locations nationwide. This vast network ensures consistency in quality and service, making it a reliable choice for travelers seeking comfort and reliability. TownePlace Suites began its journey in 1997 with the vision of providing a home-away-from-home experience for guests. The Pooler, Georgia location perfectly embodies this concept, offering well-appointed suites with modern amenities and tasteful decor. A very nice hotel to stay when visiting Savannah, TownePlace Suites is a brand under the Marriott International umbrella. These hotels have a robust presence with over 400 locations nationwide. This vast network ensures consistency in quality and service, making it a reliable choice for travelers seeking comfort and reliability. TownePlace Suites began its journey in 1997 with the vision of providing a home-away-from-home experience for guests. The Pooler, Georgia location perfectly embodies this concept, offering well-appointed suites with modern amenities and tasteful decor. The TownePlace Suites in Pooler, Georgia, was a delightful hotel that exceeded my expectations. Located in the charming city of Pooler, just a short drive from Savannah, this hotel offers a comfortable and convenient stay for both business and leisure travelers. It was easy to find and was near a light so getting in and out of the property was relatively easy. The staff was friendly. The area was nice with a waffle house right across the street. The room was nicely appointed and the grounds, hotel, and room were kept clean and tidy. Overall, I highly recommend the TownePlace Suites in Pooler, Georgia. With its extensive presence across the United States, commitment to providing a home-like experience, and convenient location in Georgia, it is an excellent choice for a comfortable and enjoyable stay.

The good--easily accessible from 95, near many dining options, lady in the breakfast area was wonderful. The bad--checked in, opened the door to the assigned room and were surprised that it was filled with traffic cones and warning signs, debris ALL OVER, empty food wrappers, etc. Stunning! Returned to the desk and reported the issue. Were assigned another room without any explanation or apology. The second room was a good size, but the carpet was bald/torn along the seam. Window looked out on gas stations. Would not stay again.