Embassy Suites by Hilton Savannah Airport

The hallway of the floor smelled very badly. My kids had to cover their noses. The breakfast was the worst I have experienced at an Embassy Suites. The dining room was dirty, there was barely any offerings, no yogurt, no bagels, no ice, no coffee, etc. It was a very poor breakfast. The front desk was not very friendly. I asked how to get to downtown Savannah, and they said they had no idea. My room had no blankets or pillows for the sofa bed, so I called the front desk. They made me go down at midnight to pick up the blanket and pillows. Overall, one of the poorest Embassy Suites we have stayed at.

Were in Savannah for just one night and needed a hotel near the interstate. Chose this property because we are Hilton Honor members have always enjoyed Embassy Suites' above average accommodations. This location unfortunately disappointed us greatly. The whole property is in dire need of a refresh and or renovation. Carpet was old, dingy and smelled musty, our AC in our room never got lower than 76* despite our constantly trying to get it down, the seats in the common area all needed to be reupholstered or replaced (cracked and torn coverings), the ice machine on our floor was not working and the breakfast (usually a constant at Embassy Suites) was not good at all surprisingly. There were lots of hairs among the sheets when we pulled out the sofabed. Had to call the front desk for fresh sheets. On the positive side, the staff we dealt with were kind and we were pleased with our interactions with them. The shower was good with plenty of hot water and pressure. If the property manager or owner would invest in refreshing this location and perhaps doing a better job at staying consistent with other Embassy Suites location on the breakfast quality, this property could be much better. Until then, this property really should not be branded as an Embassy Suites. The customer certainly expects more from this chain.

Nice hotel. Toilet was a bit loud after flushing. Wasn't told that I would be charged a $10 self parking fee beforehand, but all in all, nice stay.

We checked into the embassy suites at Savannah airport on April 18th for one night. The room cost us almost 300.00 for one night. As we entered the room we noticed a mildew smell, my husband being an AC tech for 30 years he said it was because the AC was not on and it was moisture from the heat. So we turned on the AC because I started feeling sick, I entered the bathroom only to learn the light in the bathroom did not work, we quickly reported it and was told someone would be right up to replace the bulbs. As I kicked off my shoes so that I could shower to attend our event I noticed the carpet was wet. My husband said it’s from the moisture in the room. We left the room around 5:30 pm we checked in a little early around 2:00 no one had yet to fix the bathroom light. Before leaving I asked my husband to go down the hall to get ice as I said I was feeling a little sick from the smell, well the ice machine was broken he had to go to another floor to get ice. As we attempted to leave we noticed it took a long time for the elevator, well the elevator was down only two were working and the hotel was full to its capacity, Let me add with all of this the entire hotel especially our floor and the elevators smelled like pure ****. Let me add the lights in our bathroom were never fixed the entire stay!! I would not book this hotel under any circumstances again! Terrible!!!!

The suite we stayed in was spacious, quite and clean. The breakfast bar items were excellent. The special order. omelets was a nice touch. Only one of three elevators were in service which was a real frustration given that the facility appeared to be at near capacity on our two night stay.

The hotel itself is just a little out dated.The elevator wasn’t working the entire stay for the weekend. We had to use the service elevator for everyone, which was a really big inconvenience.. Breakfast was the best thing .

Rooms need proper cleaning chairs in dining dirty bathroom dirty and mold in shower bedding had hole in it

Called for airport shuttle @ 7:05 pm- don’t provide shuttle after 7 pm Evening check in & bar food service poor-like we were a bother

This is a very nice property overall, clean, beautiful lobby. Front desk staff could be friendlier, they seemed really busy. The room was clean and tidy, no smells. Breakfast Buffett was lack luster. I only tried the eggs and bacon and the eggs were just awful. The breakfast area is very closed in and not pleasant.