We have visited the hotel for a couple of times. This was our first booking since the hotel rooms refurbishments in 2023. Pro: The room was very lovely, nice colour, very spacious. The spa is clean, lots of sunbeds, despite the hotel was full The staff is very nice Excellent food , excellent choice Cons. The rooms are advertised with L’Occitane toiletries . When we arrived sinto the room, there were onlly hotel branded toiletries in the bathroom, not L’occitane. I asked for these at the reception, the receptionist said they are going to replace them, but it seemed to me, he had no clue what is Loccitane. When we went back to our room, we still had no Loccitane products. We called the receptionist again. He said , he is going to send somebody over . In a couple of minutes later, the housekeeping supervisor arrived, she was holding the same toiletries we’ve already had. When I told her, they are not the same quality, she said , she was told the had to stock up the hotel rooms these cheap products for 3 months, because they have only few supply of Loccitane products. I think this is not acceptable , the rooms are advertised with these premium products, this is part of the not so cheap rooms, so provide them The room has got Nespresso coffee machine, unfortunately the coffee capsules are not Nespresso, it is Dalmay
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