W São Paulo

I have been a Titanium Elite Member for 4 years and counting. I have stayed at many hotels around the world. I was at the W Santiago where my husband and I were treated like royalty by every single one of the staff members including the Manager. Because of this experience and the great reviews I had read about how wonderful W hotels treat their Titanium Elite members, I decided to spend one night at the W Sao Paulo and experience it. When we checked in, we were told that – while I was entitled to an upgrade to a suite – because the hotel was “soft opening”, there were no suites available. (Note - per the Bonvoy site, there were suites available that night). As compensation, the manager promised to send a bottle of CHAMPAGNE to the room. Instead, he sent a bottle of cheap Cava (market price $9.99) and one piece of stale chocolate cake (for two people). He also promised 1,000 points – which have never been credited to my account. We were told the best time to go to breakfast was at/around 8am. My husband and I were at the breakfast room at 8:15am. There were only a couple of people in the room. I asked the woman working at the desk about a window view table. She told me that all those tables were reserved. If that indeed was the case, I was never told I had to make a reservation for a table at the window for breakfast. The woman was rude and did not even face us when she finally gave us a table in the EMPTY breakfast room. Next time you need to a hotel in Sao Paulo, GO TO THE Y NOT THE W.

This property is absolutely stunning, with top-notch staff and breathtaking pool views—easily some of the best in SP. As a Titanium member, I was upgraded to a W Suite, which was impeccably clean and incredibly comfortable. The standout for me was the exceptional quality of the breakfast offerings. Without a doubt, this is one of the best hotels I’ve stayed at in SP.

Estive no Baio na ultima terça-feira para um jantar Tudo muito incrível,comida perfeita com uma das melhores carnes que já experimentei,ambiente agradável Mas o atendimento da bartender foi rude e mal humorado o que quebrou um pouco o brilho

L’hôtel est neuf et le décor est superbe. Je suis allé dans plusieurs hôtel w et c’est un des meilleurs. La chambre était très bien. Nous avons très bien dormi. Le service est excellent. Le personnel est très sympathique. Le gym et la piscine sont très bien. Les restaurants sont délicieux. Il y avait un musicien dans un des restaurants et beaucoup d’ambiance. Je recommande cet hôtel fortement.