Thousand Cranes Sanya Yazhou Bay int‘l Exchange Centre , Curio Collection by Hilton Reviews
Thousand Cranes Sanya Yazhou Bay int‘l Exchange Centre , Curio Collection by Hilton
Yazhouwan creative new town, Yazhou District, Sanya, Hainan, ChinaView Hotel Details
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Guest Reviews of Thousand Cranes Sanya Yazhou Bay int‘l Exchange Centre , Curio Collection by Hilton
9.5/10
Outstanding
2456 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.5
Amenities9.4
Service9.5
Cleanliness9.6
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All reviews(2456)
Positive reviews(2413)
Reviews with photos/video(1280)
Delicious breakfast(359)
Great swimming pool(307)
Friendly front desk staff(248)
Nice sea view(151)
Offers pick-up/drop-offs(139)
Close to beach(58)
Excellent afternoon tea(44)
Negative reviews(43)
Anonymous User
Garden-View Queen Room
Stayed in Oct 2024
Business travelers
8 review
10.0/10
Outstanding
Posted on Nov 23, 2024
The room is clean, and the overall atmosphere is excellent.
Response from Property: Dear guest Hello, thank you for choosing to stay in the hotel, thank you for your five-star praise, which makes us more aware of the quality of service and customer satisfaction is our core value. We will always adhere to this principle, wish you a happy life. 尊敬的宾客您好,感谢您选择入住酒店,谢谢您的五星好评,这使我们更加认识到服务的质量和客户的满意度是我们的核心价值。我们会一直坚守这个原则,祝您生活愉快。
Guest User
Superior Sea-view Queen Room
Stayed in Dec 2024
Couples
8 review
8.5/10
Very Good
Posted on Jan 24, 2025
The stay at this hotel was great! The room was very spacious and nice. The bathtub was great and the outdoor patio was nice. The air conditioner didn’t work well in our room. The breakfast was yummy and they had very delicious French toast. The pool was ok but it’s not very deep so hard to actually swim in it. It’s close to the beach which is nice. I didn’t find many good restaurant options nearby tried one of the restaurants at the hotel and it was so good it was just alright. The service was great they helped us find cheaper rental car options locally and drove us there which was wonderful. They have a shuttle to some popular tourist places and the airport as well. Overall the hotel is good but quite far from the popular places in Sanya.
Response from Property: Thank you for choosing us and we apologize for not providing you with a perfect stay. Your comments help us continue to focus on these issues in our daily work. We strive to be proactive in providing the highest level of service to every guest. Thank you for your valuable comments. Your satisfaction is very important to us. We look forward to your coming again.感谢您选择我们,很抱歉未能给您带来完美的入住体验。您的评论帮助我们在日常工作中继续关注这些方面的问题。我们努力主动积极地为每一位宾客提供最高水准的服务。感谢您的宝贵意见,让您满意对我们来说非常重要。期待您的再次光临
Murray Family
Lagoon Pool Double Bed Room
Stayed in Jan 2024
Family
23 review
8.5/10
Very Good
Posted on Feb 10, 2024
From our arrival to our departure, the staff was extremely helpful. The check-in process went very quickly, and our room was cleaned daily. The doorman at the hotel helped us with the strollers and luggage whenever we left the hotel.
Although there are many restaurants nearby, it would be helpful to provide clear directions, especially for those who do not understand Chinese. Despite the hotel's location being a bit far from everything, there is a beach within walking distance, and Didi rides are affordable. The resort vibe of the hotel makes up for any travel costs.
Additionally, there is a bus shuttle available to some tourist attractions, but arrangements should be made 24 hours in advance. The bed was very soft and comfortable, with clean bedding. My family and I enjoyed our stay, and the private pool was the highlight of our time at the hotel.
Overall, we would definitely recommend it.
6/20
Response from Property: Thank you for choosing to stay at Sanya Yazhou Bay International Exchange Center. We apologize for not being able to bring you a perfect stay. We strive to be proactive in providing the highest level of service to every guest. Thank you for your valuable comments, thank you for your recognition of our colleagues, we will continue to work hard to bring you a better service experience. Wish you a smooth journey and a happy life!
Thank you for choosing to stay at Sanya Yazhou Bay Qianhe International Exchange Center. We are sorry that we could not give you a perfect stay experience. We strive to proactively provide the highest level of service to every guest. Thank you for your valuable opinions and your recognition of our colleagues. We will continue to work hard to bring you a better service experience. I wish you a smooth journey and a happy life!
Bolormaa
Superior Sea-view Twin Room
Stayed in Dec 2024
Family
7 review
7.5/10
Posted on Jan 31, 2025
Must to renovation
Response from Property: 感謝您選擇入住酒店,很抱歉未能給您帶來完美的入住體驗。我們努力主動積極地為每一位賓客提供最高水準的服務。感謝您的寶貴意見,感謝您對我們同事的認可,我們會繼續努力為您帶來更優質的服務體驗。祝您旅途順利,生活愉快!
Guest User
Garden-View Queen Room
Stayed in Sep 2023
Business travelers
4 review
8.0/10
Very Good
Posted on Oct 31, 2023
The service I received during my stay was excellent. The front desk staff were friendly, knowledgable and helpful, especially Ms Molly Wang, she was so patient in answering all my questions. As it was my first time stay in your hotel, her voluntary guidance and help was much helpful during my trip. I will come back for more stays.
Response from Property: Dear guest, thank you for choosing to stay at Sanya Yazhou Bay Resort, Curio Collection Hotel and for giving us a good review of the hotel's accommodation services. Thank you very much for your recognition of our colleagues. We will continue to work hard to bring you a better service experience. I wish you a smooth journey and a happy life!
Guest User
Superior Sea-view Queen Room
Stayed in Aug 2023
Couples
1 review
10.0/10
Outstanding
Posted on Sep 21, 2023
All service are sophisticated, especially 王木木’s support is swift and polite. I would like to stay at this hotel next time coming to Hainan island.
Response from Property: Greating, thank you for choosing to stay at SanYa Yazhou Bay Curio Collection Resort, And acknowledge the hotel accommodation service gave a good evaluation. Thank you very much for your recognition of our colleagues, we will continue to work hard to bring you a better service experience. Wish you a smooth journey and a happy life!
Anonymous User
Superior Sea-view Queen Room
Stayed in Dec 2022
Solo travelers
9 review
7.0/10
Posted on Jan 22, 2023
Hotel is not bad, but the location isn’t really good. 7/10
Over all it’s good
Response from Property: Thank you for choosing to stay at Sanya, Curio Collection by Hilton. Sorry for not giving you a perfect stay experience. We are sincerely sorry for the service quality problems you encountered, and we will strengthen inspections in future operations to avoid similar situations from happening again. Your comments help us continue to focus on these areas in our daily work. We strive to be proactive and provide the highest level of service to each and every guest. Thank you for your valuable feedback, your satisfaction is very important to us. welcome next time.
Shaun
Superior Sea-view Queen Room
Stayed in Dec 2022
Family
1 review
8.0/10
Very Good
Posted on Jan 26, 2023
The hotel was very nice clean comfy beds and a decent breakfast. However get to breakfast early and it's get over crowded real fast. The only negative thing I have to say is that in the evening the pool closed really early and the guests were very noisy every night we were there.
Response from Property: Dear guest ,thank you for your stay and share something experience to us .thank you for your approved our colleague and hotel . Looking forward to see you next time and have a good day!
Guest User
Lagoon Pool Double Bed Room
Stayed in Jun 2022
Solo travelers
11 review
8.5/10
Very Good
Posted on Jul 9, 2022
I enjoyed my 2 day stay at this hotel. The staff were welcoming and helpful. I stayed in the pool room which I really liked. The food was quite nice too. The pool is great, if you’re someone who likes Instagram worthy pictures their pool will give you just that. Daniel’s service was great, because my flight was scheduled for the evening he organized for me to check out a bit later and booked a shuttle service for me to the airport.
The only con about the hotel is that it’s very far from everything else in Sanya. The only nearby tourist spot is Dongtian park.
Response from Property: Dear guest ,thank you for your stay and share something experience to us .thank you for your approved our colleague and hotel . Looking forward to see you next time and have a good day!
Guest User
Superior Sea-view Twin Room
Stayed in Feb 2022
Travel with friends
7 review
8.5/10
Very Good
Posted on Jun 12, 2022
Beautiful pool and quiet location great quality for price. Near Nanahan temple. Pool is joyous rooms excellent. Best in Hainan.
Response from Property: Dear guest ,thank you for your stay and share something experience to us .thank you for your approved our colleague and hotel . Looking forward to see you next time and have a good day!
Anonymous User
Deluxe Double Room
Stayed in May 2023
Business travelers
27 review
10.0/10
Outstanding
Posted on Jul 1, 2023
OK OK OK
Response from Property: Dear customer, hello! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. Thank you very much for choosing our hotel again! Sincerely looking forward to your visit again
Guest User
Deluxe Double Room
Stayed in Apr 2025
Couples
24 review
10.0/10
Outstanding
Posted on May 6, 2025
Daniel, the housekeeper, contacted us one day in advance to inquire about the hotel time and dining time. There was a buffet on the evening of 5.1-5.3. The hotel accommodation and dinner package were very good and of good quality.
Mike, the front desk receptionist, also sent 2 bottles of water to drink on the way when leaving the hotel. The service was very good.
The swimming pool water was clean, and the Internet-famous cave swimming pool was very photogenic. There was also a free shuttle bus to pick up and drop off the Big and Small Caves and Nanshan Scenic Area.
Highly recommended.
Original TextTranslated by Google
6/10
Response from Property: Dear guests: Seeing the clear water of the rock cave swimming pool and the buffet table in the sunset captured by your camera, those starlight moments remembered by you are the meaning of our existence! Thank you for choosing to stay at the Hilton Yazhou Bay Curio Collection during the May Day holiday. We look forward to seeing you again. Public Relations Manager Elva
Guest User
Deluxe Room (2 Beds)
Stayed in Apr 2025
Travel with friends
4 review
10.0/10
Outstanding
Posted on May 8, 2025
Hilton Hotel Qianhe International Exchange Center in Yazhou Bay, I stay here every time I go on business. I added Beck before, and I contacted manager Beck to make arrangements in advance before check-in. The room is large, the view is good, and I am very satisfied with the stay. The hotel swimming pool is very good, and the breakfast is also OK. It is worth recommending
Original TextTranslated by Google
Response from Property: Thank you for choosing Hilton Yazhou Bay as your travel partner many times! Manager Beck always takes advanced service as the criterion, and it is an honor for the team to arrange a comfortable and transparent view room for you in advance. Your recognition of the swimming pool and breakfast is just the interpretation of our "aesthetics of balance between business and leisure" - so that business travel is no longer just a rush, you can also look out the window at the sea and relax on the waves. As your trusted "living room on the sea", we are willing to continue to inject surprises into every departure of yours with unchanging ingenuity and iterative ingenuity. Looking forward to meeting you next time, and continue to accompany you with the shadows of coconut trees and the sound of waves to write a calm and efficient business chapter! Public Relations Manager Elva
Guest User
Deluxe Double Room
Stayed in Apr 2025
Solo travelers
1 review
10.0/10
Outstanding
Posted on May 4, 2025
Hilton's service is still top-notch. Located in Yazhou Bay Science and Technology City, Sanya, this hotel with a thousand paper cranes as its theme is perfect for a bargain vacation in the off-season. The hotel is equipped with a special cave swimming pool, so you can't feel the stinging sun in the hot summer. It is also equipped with affordable afternoon tea. The price of more than 100 yuan for two people is amazing, and the so-called luxury enjoyment is just a stone's throw away. The service is very thoughtful. I have stayed in many five-star hotels in Hainan, and this is the first time I received a heartwarming dessert and a small note in a hotel! Before checking in, Lene at the front desk and a young man recommended many nearby delicacies to me, purely because he liked them and not for the so-called marketing rebate. Every smile of the employees can make the cold night full of warmth. I hope everyone can come and experience it when they are free.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Hilton Sanya Yazhou Bay and sharing such a detailed stay experience! Your praise makes us feel honored and also inspires us to continue to create a unique and unforgettable journey for every guest. Public Relations Manager Elva
Guest User
Deluxe Double Room
Stayed in Apr 2025
Family
3 review
10.0/10
Outstanding
Posted on May 4, 2025
The view of the Starry Sky Bar in the evening is beautiful, but the buffet has too few varieties. The room attendant is very considerate and sent Tremella soup in the evening, as well as a handwritten note (as shown below). Yoyo at the front desk also helped solve problems.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you very much for choosing to stay at Hilton Sanya Yazhou Bay and carefully recording this journey of starlight and warmth. The delicate feedback of the starry sky bar and handwritten cards captured by your camera made us truly feel the precious moment when the service touched the heart. Looking forward to seeing you again! Public Relations Manager Elva