HUALUXE Hotels and Resorts SANYA YALONG BAY RESORT

HUALUXE SANYA was beyond my expectation. Clean, spacious, wonderful service. Everything is spotless and breakfast was awesome. I will dedinitely come back again, and thanks to Bella, who made my stay wonderful, and also thanks to Rose and Yuki for the kind service!

Language is a major barrier. Even with translation gadgets, a lot of mistakes were due to miscommunications. I may have been double charged though I’m still about to find out till I see my bank statements at the end of the month. A lot of staff needs proper training especially the front desk staff. Most of the attitude seem to cover misunderstanding with arrogance (or vice versa). Facilities and the activities needs proactive creativity. Swimming pool design is questionable as it has a lot of non functional spaces and structures, not to mention that it is so open and has no option other than exposure to too much sun. Food options are also limited to greasy, salty, sugary food. This comment is made to suggest improvements.

Lovely trip, zoey managed everything top notch, must visit 5 stars for zoey for making my trip easy and memorable

Excellent service, including the very helpful Vivian. A very relaxing stay, good buffet breakfast and lots of amenities for kids. Rain was very supportive of our child who tried out the childcare service. Would be nice if the deeper pool was larger as the majority shallow area is barely used, leaving this smaller section over crowded.

Had a wonderful family vacation. Breakfast buffet was rly good, the chinese restaurant too. Lots of choices and fresh stuff. Bella from the Team was very helpful, fast reponses and helped with our stay. Overall great experience.

Hualuxe was much better than we thought and the place was super convenient! Room was huge and clean and service was superb! Special mention to Xiao Yi (小依）who greeted us on the first day we checked in. She was super helpful and even went to extra mile to help us order food since we didn't have a china mobile number. Her customer service and friendliness + willingness to help was admirable especially in China. They even surprised my friend with gifts and cake for her birthday! Such gestures are definitely appreciated. Strongly recommend this hotel to anyone who wants to go to Sanya!