We stayed in the Birds Eye Suite at Art Hotel Santorini. This was our first holiday without the children, and we were really excited and looking forward to a relaxing, memorable stay — but unfortunately, it turned out to be quite disappointing. The only real positives were the jacuzzi outside our room, which was warm, and the stunning sunset views from our roof and jacuzzi. The location was also great, less than a 10-minute walk to the main village. However, the service and maintenance let the hotel down badly. Breakfast was confusing and inconsistent — when I asked for a menu, I was told there wasn’t one and that they just serve a “selection.” I made it clear we don’t eat pork and was assured they don’t serve meat at all, yet our first breakfast arrived with bacon and eggs. On the second day, they removed the bacon and eggs and gave us a selection of bread, cakes, croissants, coffee, and juice, which was appreciated, but it would have been nice to have been offered another hot breakfast option instead. On our second day, the water was completely cold. We reported it to reception and were told it would be fixed in 20 minutes, but two hours later it was still cold. We ended up having to take cold showers so as not to miss more of the day. Another major downside is that reception is not 24 hours, and generally there are no staff on-site from around 2–3pm onwards. You’re given a WhatsApp number for any issues, which isn’t ideal if something goes wrong. There’s also no one to physically check you in if you arrive later than 3pm — instead, you’re given a piece of paper in a key safe with instructions on how to find your room. The bathroom leaked water constantly, and there were visible chips, marks, and cracks throughout the property. The ventilation fan was damaged and dirty, and even the outdoor bean bag lounger was ripped and fraying, which made the area feel uncared for. Overall, the room felt poorly maintained and not worth the price. As a travel agent who regularly reviews and recommends hotels to clients, I made this clear upon arrival — but there was no effort made to improve or accommodate our stay in any way. It’s such a shame because the hotel has real potential with its beautiful location and views, but the lack of care, poor maintenance, limited staff presence, and disappointing service left us feeling really let down — especially as this was meant to be a special trip.
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