Our stay with Vitalis Villas wasn’t much to be desired, as the experience was marred by a series of disappointments that overshadowed any potential enjoyment. Regrettably, the promise of a tranquil getaway was swiftly shattered by a persistent lack of water supply throughout our stay. The inconvenience of not having basic water amenities significantly dampened our experience and left us feeling frustrated and dissatisfied. Despite reporting the issue promptly to the management, the problem persisted, and our pleas for resolution fell on deaf ears. Evidence is secured. Adding insult to the poor service, the management's response to our ordeal only compounded our frustration. While assurances of partial reimbursement were made, the promised restitution failed to materialize on the agreed-upon date. Such lack of follow-through reflects poorly on the resort's commitment to customer satisfaction and professionalism. As the situation escalated, I felt compelled to request a full refund, considering the substantial inconvenience and the failure of the resort to uphold its end of the bargain. However, my attempts to engage with the management were met with evasion and disregard. Calls went unanswered, messages left unresponded, and the once-promising facade of hospitality crumbled under the weight of neglect. I do not recommend this property due to the management’s lack of professionalism.
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