Hotel Cim Valles

I stayed here with a student tour. My group had 10 students & the other 2 groups had an additional 35 chaperones & students. 2 of the 4 rooms my group had no AC. The hotel said it would be fixed, it wasn’t. The other 2 groups also had no AC in 1/2 of their rooms. It is supposed to be a non smoking hotel. The non smoking rules are not enforced. The hallways on the second floor where we were smelling like cigarette smoke. It was loud. The bar customers on the outside terrace made a lot of noise. It kept many of my group up. The breakfast is adequate & my group liked it. The kitchen staff works really hard but it was difficult for one person to keep up with the several groups. The front desk staff was one person & while very nice really couldn’t help with the no AC & smoking when we complained. I wouldn’t stay again. It’s far away from the city center in Barcelona and is very industrial. I understand everyone is understaffed this summer but AC is a must during the very hot summer and no smoking needs to be enforced. My group smelled like smoke after walking through the hall to get downstairs.

Experiencia de dos noches lamentable. Llegamos por la tarde a la habitación, nos encontramos mierda seca en el bidé, se lo decimos a la chica de recepción y como si oyese llover... Nos vamos a cenar y a la vuelta sigue allí... Al día siguiente limpian la habitación y sigue allí... Se lo digo a otra chica y lo único que sabe decirme es "qué raro, que raro", le enseño fotos y sin más... En fin, cero profesionalidad y bordes en general, para no volver nunca.