Sublime EcoHotel - Tayrona Palomino

Save your time, money, and energy—don’t go there. My entire stay was horrible. I arrived, and it took the staff some time to bring me to my room. The rooms looked nothing like the advertisements—everything was dirty, broken, and old. There was no decoration, and the “air conditioning” was just an old standing fan that made more noise than it produced cold air. The room lacked any basic amenities: no pictures, furniture, minibar, safe, water, or anything else—just the bed. A rusty nail was sticking out of the floor right next to the bed. Fortunately, it only damaged my suitcase and not my feet. The room’s door had holes, the windows were broken, and the bathroom was disgusting with no warm water. The walls were paper-thin, and the room was right next to a highway. It felt like every car passing by was about to crash into me. The ocean was incredibly loud as well—I could hear every wave like a tsunami in my ears. Unsurprisingly, I couldn’t sleep a single minute in my 30-degree hobbit hut (and the same applied to the rooms of my family members). Another major issue was the service and the restaurant—they clearly have no idea how to run a hotel. I arrived at 6:30 PM, and after finally getting my room, I went to dinner with my family. The hotel has only one restaurant, and leaving to find alternatives is difficult since it’s in the middle of nowhere. The menu looked somewhat promising, and we were all hungry. However, the staff first told us that the kitchen was already closed (it was 8 PM by then). We reminded them that the receptionist had promised us food earlier, so they reluctantly agreed to prepare something. We were offered three options: fish, chicken, and scampi. After a few minutes, the waiter returned and told us they could only cook chicken because they had run out of everything else. What a joke! The next morning was no better. We arrived for breakfast at 7:30 AM and found we couldn’t order from the menu. Instead, we were only offered bread because they apparently didn’t have anything else. After we received the bread, we saw another table—who had arrived after us—being served eggs and a full breakfast. When we complained, the staff’s only excuse was that the chef had “found some more eggs in the kitchen.” I honestly don’t know whether they treated us poorly on purpose, were simply incompetent, or just didn’t care. We didn’t get to experience the beach (which actually looked somewhat promising) or the small, dirty pool (which looked completely different from the advertisements), because we decided to leave after the first night. Staying longer was unbearable, even though we had originally booked for more nights. Do yourself a favor and avoid this expensive hole. Burning your money would be a far better use of it—at least you wouldn’t have to suffer.

Horrible place. Dirty, the staff is not professional and the food is very basic. Def not worth the price they ask. The tap water is not even drinkable. With a lower price this would be ok but the fact that someone came into our room and stole money just makes this experience one of the worst during our Colombia visit. Avoid.

Ich habe dort 2 Nächte geschlafen. Das Zimmer (Manantial) befand sich ganz oben, direkt unterhalb der Straße und war entsprechend laut. Das ganze Hotel hat einen gewissen Renovierungsstau. So waren beispielsweise in meinem Bad die Fließen zur Dusche kaputt und scharfkantig. Ebenso war das Moskitonetz viel zu klein und außerdem löchrig - also sinnlos. Im Zimmer befand sich keine Ablagemöglichkeit für den Koffer, auch kein Stuhl um sich zu setzen. Einzig eine Kleiderstange war vorhanden. Die Wände des Zimmers hatten offene Stellen, so dass allerlei Getier reinkommen konnte. Das Dach war lediglich mit Blättern gedeckt und ich hatte das Gefühl, als sei im Dach ein Vogelnest. Meine Tür ließ sich zumindest abschließen, hatte aber einen Spalt zum Fußboden von ca. 10 cm - also auch hier: Krabbeltiere frei Haus. Warmes Wasser im Bad ist nicht vorhanden aber auch nicht zwingend erforderlich. Was mir allerdings gefehlt hat, war ein Haarfön. Das Frühstück war klassisch und bestand aus Ei, Toast und Obst. Die Angestellten sind zwar super freundlich aber leider nicht die Schnellsten. Alles hat ewig gedauert. Das Abendessen war sehr lecker und wurde uns am Strand serviert. Das Hotel liegt mitten im Nirgendwo - es gibt also keine Infrastruktur. Palomino ist eine Stunde zu Fuß (an der Straße entlang = lebensgefährlich) entfernt. Und nein: Ich würde dort nicht nochmal übernachten