1. Only one staff member designated for check in, check out, parking and all other matters. Over 15 minutes wait just for him to tell us where to park. 2. Parking space provided is extremely narrow and can easily damage car, maneuvering and elevator is time consuming, not accessible without staff help (narrower than any other hotel parking place we stayed at in Spain). 3. Extremely rude staff member that speaks in Spanish to other guest about us (told us he was speaking to them now, but they told us later he was speaking about us), refers only to the male member of the party, threatens to call police when asked for contact information for complaint, and when asked to speak to the manager (As he suggested) handed over the phone to a non-English speaking manager and wouldn’t translate. 4. Cancellation took long, about 15-20 minutes, and seemed to have been prolonged in spite.
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