Quality Inn & Suites Santa Cruz Mountains

We had 3 rooms. Walked in and found broken locking mechanisms for front windows facing exterior walkways - dowels were provided. When we found hair, lipstick and mascara stains on sheets, the clerk at the front desk would not answer the phone so we couldn’t have sheets addressed until next day. The bedding and towels were thin and rough. Bathtub was worn and slick when wet without nonslip stickers or nonslip bath mat. Water pressure in the tub was extremely weak making finding off difficult. The toilet was tilted and the seat was loose. The bathroom sink had a crack that ran the length across the bottom and no stopper. The furniture in the rooms was damaged with one piece held together with duct tape. The door safety latch on one door was cracked and not usable. The window sills were water damaged and not repaired. Walls were patched but left unsanded and unpainted. The curtains were filthy. The grounds were well maintained but the pool slick with algae - total slipping hazard. When we complained about the condition of the rooms, we were credited 10% which we found unacceptable. I understand it is a 2 star property, but 2 star means less amenities not run down, deplorable conditions.

Terribly overpriced, def in need of renovating! Toilet too low to the floor, bathtub shower slippery when wet, could not charge cell phones from any electrical outlets, sink drain clogged, backed up with water with every use, very poor value, I’m not a complainer but you asked for a review. So will this fall on deaf ears?

The staff are very friendly and accommodating. It's an old motel that is clean and in a location convenient to food establishments. The grounds are well cared for and the pool is as well. Just don't expect the promised breakfast. The staff aren't morning people and the offerings are very sparse. It does offer air conditioning, which some local venues do not. AC is useful during heat waves such as we experienced while staying there.

I was pleasantly surprised really after reading previous reviews. The motel was clean, beds were comfy and the area was charming. The personnel were attentive and helpful. The building was older but maintained. I would stay there again!!

The hotel was in a beautiful location, but the property itself was rundown and neglected. Our room had several patches in the plaster that had not been repainted and the towel rack in the bathroom was dangling from the wall, looking like someone had used it as a brace when exiting the shower/tub. The breakfast was very limited, with nothing hot even though they had a picture of waffles on the wall. The coffee was literally the worst I had ever had. Staff was nice, but the overall condition warrants such a low rating. With a minimum of effort in making obvious repairs and paint touch up, and having an included breakfast that you'd want to eat--we went down the street to Coffee Nine, which was quite good--they might get 4 stars because of the setting.

Such friendly people! Made our visit pleasant. Good price and comfortable bed. Check them out! We happened across this place and thought why not. Ended up talking to the gentleman that checked us in for at least 20 minutes.

Where do I start??? We stayed here for the weekend as part of a room block for my sister’s wedding. We got into town late for the rehearsal dinner, so we checked in but did not go to the room. We returned later that evening to find that the room was absolutely filthy and had bed bugs. We were offered another room by the manager, Ash, who claimed it was the only other available room, but that room was also filthy. My sister went to talk to him since she was the bride who arranged the room block and he offered us a third room that was magically available. That room was also disgusting but was the least of the three evils, or so we thought. When I say the rooms were filthy, here is what I mean. All three rooms had dirty floors and scuffs all over the wall, smashed bugs on the walls, live spiders, moldy light switches, shower curtains that did not reach the edge of the tub, and molding air conditioner units. We also discovered on the last morning that even the room we stayed in had bed bugs, and I was covered in bites. We tried to find another hotel on that first night, but everything within about a 50 mile radius was fully booked and we couldn’t miss the wedding. Management was rude and indifferent. The night manager (I did not catch his name) even told my sister that if she didn’t like it, she could wake up everyone in the room block and tell them to check out. This was by far the WORST hotel I’ve ever stayed at in my life.

This place is overpriced and disappointing! I spent $236 for a decent room BUT breakfast was terrible with nothing for a diabetic! White bread, sticky buns and not much more. Hairdryer did not work either. I am generally not picky but this place was problematic!

We have stayed at this motel several times over the years. The desk staff is usually friendly and helpful, but the condition of the rooms leaves much to be desired. Their description here on Tripadvisor says "newly rejuvenated." I don't know when this was written, but there was nothing even vaguely resembling "newly refurbished" as evidenced by the rotted blackout curtain. I realize that this sort of thing happens, but I can never understand why the housekeeping staff is not trained to notify the manager of such things so they can be attended to. I'm a little late writing this review, but as I recall there were other issues with the drapes too, like missing rods to close the drapes as well as missing drape hooks.