Anna L
29 November 2024
I am utterly appalled by our recent stay at Belmond El Encanto in Santa Barbara. This was our fifth visit, and what was once a beautiful, luxurious experience has turned into an absolute nightmare. It was hands down the worst hotel stay we’ve ever had, and I’m shocked at how far this property has fallen. From the moment we arrived, it was clear that the level of service and care this hotel was once known for is completely gone. The check-in process was a disaster—unfriendly staff, no warmth or professionalism, and no acknowledgment whatsoever of the fact that we were there to celebrate a special occasion. This was a birthday trip, and not only was there no recognition of it, but they also gave us a subpar room that was downright embarrassing for a property of this caliber. The room was terrible—poorly maintained, unclean, and lacking any sense of luxury. It felt like no effort had been made to prepare it. The entire property looked neglected and unkempt, which only added to the disappointment. And the service? Nonexistent. We felt completely ignored throughout our stay, as if our presence didn’t matter at all. What makes this even worse is that we’ve had incredible experiences here in the past, which is why we returned. But this time, everything was so shockingly bad that it ruined what should have been a special and memorable occasion. For the exorbitant prices they charge, the experience we received was insulting. We won’t be returning, and I would strongly urge others to think twice before booking here. Belmond El Encanto is no longer the gem it once was—it’s a shadow of its former self, and frankly, it’s not worth your time or money.
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