Red Roof Inn Santa Ana

I had a quick overnight trip — and the hotel was fine, no issues. One just has to pay a lot in a various places in the USA, such as Orange County, for even the most basic hotels. I am moving overseas soon, and the prices are a big reason!

Buen servicio

No air conditioning and 2 pillows for 4 people they refused to give us more then locked the front desk at 7pm after we asked for pool towels just to find out they don’t actually let people in the pool or spa they don’t answer phone either

When we checked in they gave us a room that was already occupied. The next room they gave us was ok, but there were dirty towels with something that looked like blood and other debris on them. We had 3 people in the room and there were only 2 towels. When we asked for more that made it a point that we had to bring them to the front desk when we check out. We also asked for extra pillows and it was an issue, we were told that they dont usually give out extra pillows. When we went to the desk to ask for extra pillows the lady at the desk was to busy doing someones hair to help us. I dont normally write reviews but we will never stay at a red roof inn again.

People tried to enter our room due to a front desk mix up, cockroaches in room, Chanel chanager didn’t work. Terrible experience.

We had the worst experience at this place, we had 3 nights booked and only stayed 1 because it was too much. We went into our room and it smelled like 10 people had just been smoking there even those its a no smoke facility. As soon as we set our things down we were greated by a cockroach on the key card we had just placed by the tv. We thought it was a one time thing since our room was so close to the street. Then we found 2 more in the bathroom and another on the sink in a matter of less than 10mins. It was really late and everything was booked so we gave it a chanse for the night. We could barely sleep the bed was uncomfortable and the smell of cigarettes was too strong. When i woke up the next morning there was a another cockroach on the nightstand staring, i was able to kill it and when I ran to the bathroom to throw it out we found 2 more. At that moment we found another hotel further from there and checked out. Once we got to that hotel we notices the clothes and blanket we used that night smelled like the hotel room. Thankfully we had decided to take back our lugage to the car that night to not risk a roach getting in it. The only good thing the place had was the two ladies that assisted us at the desk and the security guard other than that the place is not worth anyone waisting their money on, its a literal health hazard.

Security in the parking lot such is a plus. There were badly damaged and broken down cars in the lot. I felt uneasy. The second floor might be residence.

The people on floor above my room was make noise all night until 3 am , that made me and my wife couldn’t slept at all .

Not once was my room cleaned. I would put my maid service sign on the door and when I returned they had put do not disturb. It bothered me. I called the front desk and they told me they no longer had cleaning service at that time. It was about 5pm. Was not able to have my morning coffee, it was horrible. Taste was nasty. They did not have any warms blankets and nights were freezing cold. Very bad service overall. Will never stay there again and definitely not recommend the place.