During our stay, we encountered several service-related issues that detracted from our overall experience. Firstly, upon arrival, we discovered a malfunctioning air conditioning unit, resulting in an uncomfortably hot room. This necessitated a call to Engineering for repairs. Secondly, housekeeping consistently failed to replenish basic amenities such as water and coffee in my parents' room, requiring daily calls to reception. Thirdly, a request to borrow a C-type plug adapter was denied by reception. While we subsequently purchased one, we later discovered a C-type port readily available on the bedside lamp. Finally, inquiries regarding the walking distance to the city center were met with an unhelpful "I don't know" from reception staff. While the hotel boasts a modern and updated aesthetic, these service deficiencies, coupled with the hotel's location in a socially disadvantaged area that felt unsafe to walk in at night, significantly impacted our stay and left us with a negative impression.
Terjemahkan