Red Roof Inn Richmond - Airport/ Sandston

Disappointing. Nonsmoking room smelled heavily of cigarette smoke - I assume from out of doors seeping in. Bedding quality was poor, pillows were small and lumpy, walls/doors are thin (we could hear neighbors conversations clearly all through the night, ALL night). We waited 15 minutes in an empty office area for a front desk clerk to return to the hotel when we arrived for check in, but that went smoothly once he arrived. Locating & accessing our room was easy, and we could easily park nearby. Safety is questionable. Lots of warnings about securing belongings and looking doors, and heavy front floodlighting across whole building presumably for safety, but hampered darkness in room for sleep. Obviously somewhat recently “refurbished” (room was like picture), but the surface level treatment still felt a bit grimy. Cleaning was incomplete, but I suppose that’s what you get at this price point. Also, there were bugs. Would never consider staying at another Red Roof Inn and may avoid booking again with Trip.com because reviews felt misleading. We just needed 1 night before our early morning flight, but none of us (family of 4) rested well. Might have been better to sleep in the car or just hangout at the airport?

Worst hotel experience ever Requested a smoke free room, first thing I noticed in the room was an ash tray. Wall had a dent in the drywall. Exposed wires from where a phone jack and plate should have been (no phone in the room either). Shower curtain stained, also had a cigarette burn hole in it. Sheets and pillow stained. Slept on top of the bed, never getting under them after checking. Had to hold the curtains closed with a trash can. Watched a roach crawl across the floor. Was afraid to leave any of my belongings there, so packed up every morning before leaving. When checking in, felt like I was in inconvenience. When checking out wasn’t thanked, wasn’t asked how my stay was, individual just asked for the key.

We were followed to our room by a guy in a ski mask. Immediately left the hotel. There was a stain on the comforter and the bolt lock was broken in the room.