Trouville Hotel by Compass Hospitality

They made our holiday an absolute pleasure. We were welcomed on arrival on our coach and our luggage was taken to our room while we checked in. We settled down with a cup of tea and a lovely view over the beach and sea. The room was tidy and clean and this was done each day to a high standard. Our first meal was excellent, as were all meals we had there. The menu was different each day and presented something for everyone. The service from the restaurant staff was second to none. We were very well looked after. The bar served a nice variety of beers etc and at a good price. Overall we were very pleased with our stay there. I cannot find anything that we didn't like about it and I would like to thank the restaurant staff for their attention, particularly Kelly who was our designated waitress who went the extra mile when serving us. But Laura and her team worked very hard to ensure everyone was happy. Like I say, the food was lovely and the breakfasts were just what we wanted to get a good start for our days exploring. All in all, great value for money.

I have just returned from this hotel after a 5 night coach holiday. The hotel is clean and well decorated and in an excellent position facing the sea and only meters from the Beach and very close to the pier. The staff were very welcoming and friendly. The food is very good and served promptly. I would certainly recommend staying here. The front at Sandown is run down with several derelict buildings but that is not the fault of this Hotel. I would happily stay again, bar prices are reasonable

A superbly clean hotel, very friendly helpful staff nothing is too much trouble , just ask, the best food I've had anywhere, I'm Gluten and lactose free, all diets are well catered for great entertainment. Good prices at the bar, The hotel Can not be faulted in any way, disabled friendly . I recommend The Trouville for your stay.

We are so glad we chose this hotel rather than the Premier Inn next door. The lounge, bar and entertainment venue were great. The whole hotel was clean, tidy and the staff were excellent. It is used for coach parties but we had the whole hotel to ourselves,during the day, which was brilliant! Great value for money too.

The hotel is well situated in Sandown on the Isle of Wight and appear to cater mainly for coach parties. The room was clean and well presented on our arrival but that was the last time we saw a bath mat. The bed was made each day with the towels changed sometimes and the room was not ever vacuumed. There was a kettle and mugs with tea and coffee available which is always a plus point. Breakfast was cereals, juice and porrige to help yourself and then tea and coffee ordered at the table where you then placed your order for eggs, full english or kippers with any combination accomodated. The bacon on our first day was dried and only slightly improved during our stay. The eggs also tended to be cooked hard although my poached eggs were not too bad. Dinner was a different selection each day and it appeared to be a selection of pretty tastless pre-prepared foods but vegetables came seperately and were generally a nice selection. Needless to say we were not bowled over by the Compass Hospitality Ownership and when I overheard staff speaking. they were not happy either which perhaps reflected in their interest .

This was a 'Turkey and Tinsel' type short break and was very enjoyable. Reception was very efficient. Reception area was clean and welcoming. Our bags were taken to our rooms. Tea and biscuits and a welcome information talk on arrival. Rooms were warm and clean. Beds were soft. We were first floor with an amazing sea view. Insulation was good, no noise from other rooms. There was a TV, good lighting and tea coffee facilities. Nice clean bathroom and good shower/bath. Breakfast and dinner were very good with prompt polite and friendly staff. There is a good hotel bar and lounge area. Evening entertainment in the 'ballroom' was enjoyable with good singers Tuesday Wednesday and Thursday. For them , the audience was probably a bit unresponsive but they were entertaining and professional. The esplanade further down is quite dilapidated with a burned out and vandalised Ocean Hotel and other similar buildings. The Trouville is close to the pier where there is a nice bar called Scruffy Jack's. Best (only) nearby pubs are the Castle in Fitzroy Street and The Comical in St.John's Road off the High Street. In the High Street is the Old Corner Bank with a reputable restaurant. The Pier is closed till Spring. Good place for walkers. I went east along the front and up to the fort and then along to the Yarborough monument. West took me along the esplanade to Shanklin. Bus service is very good and stops are very close to the hotel . Easy buses west to Shanklin and Ventnor . Enjoyable stay at the Trouville. They are very good at what they do.