Off Beat Guesthouse - Self-Check-in - Sleep Conscious

We had been staying in another hotel 100m away but had to move due to our room being unavailable for another night. Check in wasn't allowed until 3pm and there was nowhere to put our cases so we had to carry them round with us and the online check-in wouldn't work. We got in the hotel at 3pm but our room was still being "cleaned" - eventually got into our room at 3.30pm which is ridiculous for £100 a night. We fell asleep for an hour or so, and when I woke up I noticed a strong smell of urine and discovered that it was coming from the blanket over the bottom of the bed. I emailed the hotel to say that we needed to change rooms. To wait for the reply we popped out for a bite to eat and then we got a phone call from the hotel to say that we could change to another hotel, but this was about a quarter of a mile away (in the new town, we wanted to be in the old town) and it was by now 5pm, we would have wasted a full day by time we had packed up and moved. I explained this and said that we would stay in the room but would expect a partial refund (and suggested 30 euros) - I was told that they would see what they could do. A few minutes later I received an email to say they would not give any compensation as they had offered another room. We were too tired to argue, but beware as the standard of cleaning throughout the room was very poor, a total contrast to the first hotel (Old City House - can highly recommend). This hotel is barely hostel standard for the price of a 4 star hotel, location is great - but no good if they expect you to move!!

FUYEZ!!!! Chambres minuscules, donnant sur une petite cour intérieure sans lumière mais surtout, aucune supervision. J’avais invité les parents pour leur anniversaire, quelle déception sans compter que nous n’avons pas pu dormir. Groupe d’individus ivres qui hurlent la nuit et au réveil, aucune insonorisation. Réclamations faites à la direction mais en clair, nous aurions dû appeler le gardien de but. Gardien qui n’est pas sur place. Quelle honte.