Villa Blanca Cloud Forest Hotel & Retreat

I genuinely cannot say enough wonderful things about Villa Blanca Cloud Forest Hotel + Retreat. My company chose this space to host a retreat for 19 people from around the world. Prior to even setting foot at Villa Blanca I worked with Karol, who has been a joy to work with! Her and her team are not only professional, but also incredibly genuine and are happy to help with whatever you need. Their attention to the smallest detail and their customer service is top notch - they treat every guest like royalty, and their positivity and happiness is unparalleled. The grounds and space are also flawlessly maintained, and the rooms and spaces are clean and beautiful. They take time to cater to the guests needs and have walking trails, a dairy farm, a beautiful chapel, and other tours you can do if you book ahead. I have no doubt that my company will be back to host further retreats in this lovely space. A special thanks to Karol, Ana, Nicholas, Ericka, Yos, Kevin, Alejandro, and Dona Xinia for their wonderful support and positivity and joy - thank you for making our retreat such a special memory!

This place is Paradise and the state exceeded all expectations. Everyone was wonderful and so helpful. They took care of everything and made me feel very welcome. The accommodations were exceptional. Love the cozy room and sleeping in the quiet comfort of the forest. The tours were first rate was very knowledgeable, friendly and professional guides. This is a place you will hate to leave and can’t wait to return. Thank you for such a wonderful stay

A beautiful place, an amazing forest…. but unfortunately the hotel needs significant refurbishing. Also, the hospitality part could be improved, with minimal service (no room service at all, room cleaned every 2 days….ect….) One super important point: the restaurant staff is really great. Marco, our waiter was very elegant, professional, kind and thoughtful. That contributes highly to make of the restaurant a very positive experience, despite a rather limited menu (and wine - only one or two bottles of red left on a list of 5 or 6) Jose, our guide, was amazing. He talks to the birds!!! The spa is a DISASTER and should be avoided. The masseuse who dispensed our massage was not trained and not happy to do her job. That’s pretty bad for a hotel & spa branding. So all in all, a mixed feeling - some very strong points, some very weak. Just making the hospitality and spa parts more professional would go a very long way.

Joss has a wealth of knowledge about plants and the forest and a lovely calm demeanor. She was a wonderful guide on a mindfulness experience in the forest and also showed us how to make fresh tea. Thank you Joss!

There is a lot to like about the Villa Blanca; a relief from the 30+ temperatures of the 'lowlands', the local wildlife, the Froghouse (a night time visit is a must!), the nature trails through the cloud forest and the stunning views from the 'lookout point' The 'chalets' are well laid out, spacious and with a certain rustic charm. There is even an open fireplace with seasoned hard wood should you get that cold. We didn't! I cannot comment on the Superior rooms, which apparently include a hot tub, Why! The room however does need a Dehumidifier, most rooms have them, ours did not, but a quick call to reception and one was provided. The staff were professional, and always keen to assist the guests. However there were several occasions when, 'the left hand seemed not to know what the right hand was doing' and this impacted on the 'Front of House' services, particularly during the very busy evening meal times. There just did not seem the enough staff, for Reception, the Bar & in particular the Restaurant. On both nights you wanted to put your coffee down and give them a hand!! Unless things have changed since our recent visit, book an early evening meal time. Having said that the food was good, but again there often seemed to be a lack of communication between 'service' and the kitchen. Moan over! The spa is good and both myself and Mrs Rouleur enjoyed excellent massage's. The only other small issue, is that there is very little to do during the day, once you have done the early morning tours. So take a good book, or take advantage of the farm visit, the old greenhouse nature area or the spa. We did an optional Quetzal spotting tour (saw a male and a female in full breeding plumage, Wow!) Organised by our by our tour operator, so the above did not bother us that much. I cannot finish without mentioning the final 10km 'Farm track' which leads to & from the hotel, be prepared!! It takes about 45 minutes. I enjoyed my stay at the Villa Blanca, and I can see why it is a sought after venue for Production companies specialising in the Natural World. It was just spoilt by the issues mentioned above. Recommended.

I visited the villa while on a trip with my cousin. A travel agency added 3 days here to our Costa Rican vacation. The Villa is surrounded by exquisite nature. The individual cabins are lovely, clean, & quiet. The staff is extremely friendly and helpful. We were first greeted by Erica at the front desk & Louis took our belonging to our rooms. Everyone gets to know the guests & try to make them happy & comfortable. The restaurant is great & the staff is exceptional. They are so friendly & make every effort to accommodate each guest individually. We had an educational hike in the forest & Villa grounds led by our guide, Warner, who is an amazing environmentalist. It was an awesome, peaceful experience.