The Phoenix Resort

We went 5-22-25 to 5-29-25, 2 bedroom on the second floor. Even before arriving there, they were in contact with us via email to make sure fights were coordinated with arrival pickup. Arriving at the resort we were greeted by the wonderful ladies at the front desk, a drink and cool towel. We were escorted to our room and given a tour of the beautiful accommodations. Our daughter just graduated from college and they decorated the bed with flowers and long leaves spelling congratulations Anna and an outline of a graduation cap--so cool! Inside the fridge was a slice of key lime pie with congratulations spelled out in caramel. Our master bathroom and bed also had fresh flowers placed about. We stepped out onto the outside patio and was blown away by the enormous size. Easy to say we were really impressed from the get go and they didn't disappoint all week. Bartender Ricky at the pool was quick to place a towel and umbrella for you along with drinks, always had a smile and fun to talk to. Pool, grounds, and room were spotless and even though we had a privacy tag hanging on our door most of the time, they inquired to make sure everything was ok and if we needed anything. Also loved the proximity to downtown, easy walk to everything even though we rented a golfcart through them for the week. This was our 5th trip to Ambergris Cay and our daughters second. We've stayed at Victoria House twice, Sunbreeze Suites, Coco Beach Resort, and now Phoenix. They are all great, but Phoenix and Victoria House really go above and beyond. We will definitely be back to this wonderful place and awesome staff, thanks Phoenix!

We have been coming to the Phoenix for over 15 years now. The staff is amazing particularly Pam at the front desk and Rolando at the Palapa bar. Rooms are always clean and love eating at the Red Ginger (get the orange chicken). Highly recommend, and we are world beach travelers.

The customer service is amazing, activities offered, happy hour, easy bookings for excisions and everything was great! The location is perfect and close to everything within walking distance. Food onsite was excellent and the pool was great too! Would highly recommend!

The Phoenix resort is our favorite resort in San Pedro! This is our third time staying here and we always feel remembered and welcomed. The team at the Phoenix provides white glove service and makes us feel special. They have all been with the Phoenix a long time so there is consistency in the 5 star experience and we know the team by name. It’s a beautiful boutique hotel experience with amazing food at Red Ginger, gorgeous rooms with breathtaking views and a fabulous pool!

We had a wonderful stay in an ocean view/beachfront suite! From the very first interaction, the staff was incredible and helpful. We mainly interacted with Tatiana, Marisol, and Tatiana. From the beginning to our check out, they made themselves available with the highest quality of service and the best attitudes. They were always smiling and asking if we needed anything. The grounds and suite were super clean and there was every amenity you could ask for in our suite including, utensils, cups, plates, washer/dryer, a bluetooth portable speaker and great bath products. This was a true vacation and we felt absolutely relaxed but at home.

The room was fabulous. It had ocean and pool views and was super spacious. The beds were very comfortable and the entire room very clean. We enjoyed having use of a kitchen and laundry facilities which added to our convenience. The location was very centrally located. An easy walk to the town and everything that it offered as well as right on the beach with an easy walk to the boats doing the snorkeling etc excursions. We really enjoyed having the Palapa bar/restaurant on the water just a 5 min walk away. Every day the hotel has a happy hour that includes select drinks that are completely free. This was a nice touch after our days exploring/snorkeling/relaxing.