Casa No Name Small Luxury Hotel

It was clean and I had a great room. Felt like management nickel and dimed us which was very off putting. Although you have a Nespresso machine in your room you only have one complementary coffee pod and if you want more it costs you appx $3.5 a small pod. Their complementary breakfast is a cup of coffee and a slice of banana nut bread and is not served till 9:00. Nice place and nice front counter people but feels strict and stingy

Fabulous gem in San Miguel Gorgeous hotel, every little detail perfectly attended to. Staff warm and helpful. Perfect location. Loved it, will definitely return

Very well impressed by this cozy hotel in the enter of San Miguel. The staff was extremely helpful and gentle, the bedroom great and the rooftop has a small charming pool + a bar. The interiors are very well decorated. I’d definitely stay there again!

This is one of the finest boutique hotels we have ever experienced… the place itself is a UNESCO site, an amazing historical building, curated into a spectacular 6-room hotel. But the people and the impeccable service and friendliness is what stands out. Every detail was tended to before we even thought of it. Our room had its own entrance with a beautiful balcony and fireplace, all the history but state of the art amenities. Breakfast was our favorite with homemade breads, and Roberto the bartender was the best. Sonia and Danielle answered every question and helped us find the best restaurants. Can’t wait to go back!

We found certain policies of the hotel to be disruptive and inconsiderate during our stay and the lack of customer service to be an issue. The property was beautiful but I would hesitate to recommend the property.

I hardly ever write hotel reviews but this place was so bad that travellers need to be warned. First of all this is not a boutique hotel (let alone a 4/5 star one as advertised), there’s barely any staff available other than a receptionist. Barely any food offering either. As other travellers noted, the check-in process is a mess, I was chased more than five times before even arriving to sign a credit card authorisation form after I had already been charged for the whole stay. I was travelling at the time without access to a printer but I was told my booking could not be “confirmed and guaranteed” without the form so I was unsure till I got to the place whether I would have a room despite having paid in full. The place is tiny and I’m not talking boutique tiny, just small and badly kept. It also looks much better in pictures than in real life. No soundproofing in rooms so all the noise comes in from the terrace and rooftop making it impossible to rest. Was meant to be given upgrade (rooms were available online) and welcome amenities but received nothing, other than a sad “fruit platter” made up of two apples. Dirty rug in the room. The whole place (staff included) feels unwelcoming and stingy. There’s prices on everything in the room, breakfast is pitiful (just some coffee tea and bread). There is no service and bad management attitude shows they do not care either. There are a million lovely hotels in San Miguel, so do yourself a favour and stay somewhere else.