Acacia Boutique Hotel

We were put in a third storey room and there was no elevator. There was no one around to assist with carrying our luggage up the stairs. I strained my knee doing it myself. Then I had two days of having to go up and down those stairs every time I wanted to go out. Before my vacation was over, I ended up buying a cane. Not a very good way to start a vacation. The air conditioning in the restaurant was freezing cold. The location being so close to the beach was great. There were some restaurants within walking distance.

Everything was fine except for no parking

So my stay here was very quick, I had money on my ******* account so when searching for hotel rooms it was between this boutique hotel or its sister boutique hotel up the block, they were ok priced for a last minute booking. I booked my room 20 minutes before arriving. I only needed the room for 3 hours.

Pleasant Very clean close to a beach and condado beach niche bar and restaurant superb service great gourmet food

This was supposed to be a long weekend for my 53rd birthday and it turned out to be the worst experience I’ve had ever while traveling for my birthday. First and foremost, the front desk staff was very rude and unaccommodating. The television in our room did not work when asking for someone to come up and take a look at it. They were like when we get to it. We also had a problem with the toilet and our room when it backed up, it took them almost a full day before someone came and took care of it and at the end, they did not clean up after themselves. As far as having the hotel room cleaned on the day that we wanted to have the room clean we were out from 9 o’clock in the morning to almost 3 o’clock in the afternoon in the room still had not been cleaned. They were supposed to be hot coffee in the lobby every morning sometimes it took forever before the front desk staff came in to make fresh coffee and clean up the area. We did have I guess the manager or/owner of the property come and talk to us they made a promise that they will take care of everything and come and see us upon check out to discuss a possible refund to accommodate some of our bad experiences. No one showed up. This has got to be the worst experience that I ever had while traveling for my birthday in the last five years I do not recommend this hotel whatsoever. This was the worst experience ever

Great locally owned hotel, stay here for a no-frills spot to rest your head after a long day of exploring.