Casa Andalucia

Reserved bungalow for my wife, myself and son. This was confirmed. They said our reservation was for two adults. They allowed us to have our son for $20. more than the agreed price. They said it, accept this or cancel. They threw a mattress on the floor for the boy. They said that the room would be furnished with a television, internet, a desk and chair, towells and toiletries. It was not. In response to my comment they said we could cancell. This after a 3 hour trip to geg there on Holy Thursday in SanJuan Del Sur. Our bungalow was many floors down. It was a literal climb down and up narrow, winding, steep and uneven stairs which I fell down. At night the stairs were uneven. There was a small padlock for the door but there was no latch for the inside. Breakfast was fine but they did not have butter or margerine for the toast and pancakes. This hotel was bad beginning to end. And yes, they were rudr.

We booked this hotel for a nice relaxing weekend away from where we live in Nicaragua. One of the things that drew us in of course was the great View and hot showers as well as a kitchen. Once we got there no one was there to open the door breed us tell us anything the maintenance guy had to call the front desk which is at another hotel in town we never formally checked in nor did we see any other employee at this hotel. We had to wait for our room because there was no maid to clean and then we got to the room we were informed that our sink was broken hopefully they would get it fixed. We were tired after our long trip but just getting down the stairs was hazardous there are no railings the carpet is loose the bricks are loose the cinder blocks are so old that just brushing up against them exposes the rebar and I got cut. The room was a nice size it had a balcony I wouldn't push against the railings you never know but the room was dirty there was dust on the mirrors there was dust on the floors dust everywhere no hangers no amenities except use soap in the dish on the sink and two small of unwrapped soap on the bed on top of the towels. When we turn the shower on that night the shower head is need of deep cleaning or replacing because the water was barely coming out and the largest amount was hitting the walls and the water was cold. This hotel advertises that they use solar energy for the hot water and we were advised that hasn't been there and many years. When the plants are getting watered you can not even flush the toilet. When we needed a taxi we called the number listed which was to the other hotel and it took 30 minutes for someone to call us back by then we had walk down part of the hill and got a taxi. The kitchen is not organized there's no dates of people's names checking out so food can be thrown away so who knows how long some of that food had been in the refrigerator and the sink the little rubber thing they had so the sink doesn't get scratched when we lifted it it was full of mold and gook and smelled terrible. The stove was dirty but the whole kitchen just was dirty. Even our taxi driver when he picked us up said wow you couldn't walk down these steps drunk could you I said people try. The pool was kept clean the grounds were watered and kept clean but it took over 24 hours to get our sink fixed and required one of us to be in the room with the maintenance man which ruined our afternoon. The view is great but the property is unsafe dirty and has no one representing the hotel there that speaks English which they do advertise that they have a 24-hour desk not on site and they should list that. I tripped three times off of the green outdoor carpet to go sit in a chair on the deck because it was loose around the pool it's loose solar lights are electric lights around the steps or exposed and broke. Tiles on our casita roof were broke which allowed light on over the bed. This overlooks a rural area chickens and dogs bright and earl