Courtyard San Francisco Downtown/Van Ness Ave.

Good stay, staff was friendly. Hotel is a little old but room was good.

非常好的服務和品質，位置也不錯，周圍流浪漢較少。離舊金山音樂學院和日本城和聯合廣場都在1000米左右。房間有點小，衞生情況很好。樓梯很漂亮🤩

酒店乾淨整潔，裝飾現代藝術，各方面服務也挺專業和熱情的。唯一不足就是環境，周圍流浪漢不算少，進出酒店有時哪怕沒有眼神交流有時也會有人招呼你，不過根據當地優步司機的説法，他們要賣你**你不買就是，可是話雖這麼説被他們招呼心裏還是挺慌的。除掉這個原因酒店其他各方面都不錯的。酒店內部去哪裡都要房卡還是很安全的。

房間設施齊全，乾淨整潔，位置非常靠近市中心，十分方便。服務人員非常nice，很幫忙解決各種問題，這次住宿比較滿意。

房間很大，隔音很好，設施完善齊全，衞生環境很好，很安靜，住着很舒服，床也很大，服務也很好，位置很便利！

整體還不錯，在Downton還算乾淨整潔的

My stay here is the worst! Front desk named Jamea is so rude and unprofessional, She is. not accommodating at all. It seems that she is not the right person to be in the front desk. It is not only me but my other family members also noticed her attitude. I have never encountered someone who is as bad as she is with regards to customer seevice. If there is a zero star I would give that. She made my stay very uncomfortable and upset. Jamea and Muskan should have a smile in their face and not tell customers wrong information about their parking. I felt discriminated and disrespected as a guest. This all started because of parking spot! The parking is so bad, it is hard to find the gate entrance for the lower level parking and the first level parking. There is no clear instruction which gate to access for the first level and lower level. Jamea did not let us park on the first floor vacant disabled parking spot, which we have the placard. When I asked her why, she said that the parking is reserved for the guest that is already checked in and that guest is in and out and it is first come first serve basis. There is alao so much parking left on the first floor. as I stayed in the lobby, I overheard someone checking in and she parked in that disabled spot. the guest mentioned the make of the car and it is the car that is parked on the spot that I was asking Jamea if we can park there. So I wondered why was she allowed to park there, I checked in before and what happened to what Jamea said to me about first come first serve and the guest was in and out? After I overheard that, I approached Muskan who chrcked in the lady and I tolf her the situation that I was told it is a first come first serve as what Jamea said. take note Muskan was there when Jamea was telling me that. Then Muskan said, that the guest will move her car, she will just unload. Guest what, the guest did not move the car. They basically let her park there and not me. She checked in after mw. That guest was also looking for parking at the same time we were looking for parking that is why I know I came first. So Jamea basically told me wrong info about the first come first serce 8 o’clock basis and that particular parking reserved for someone that is in and out. of the hotel already. That was completely untrue. I dont know what does she have against me. I felt discriminated and treated wrongfully. I have high respect for Marriott but she ruined it. My stay here is the worst. I will never stay here. She did not provide good customer service and she made me feel stupid foe believing her. and when I confronted her she has the guts to argue with me. I already escalated this with corporate and I can’t wait to talk to the manager tomorrow. She does not belong in the front. She’s no use. A front desk person should know how to have a pleasing pesonality that can help guests and knows how to de escalate and not tell guest wrong information jus tro make the customer’s life miserable

Closest hotel to the office I was working out of. Hey, if you have done your research on Sa Francisco, you will know it is not the safest place to be in. I wouldn't knock the hotel for that. Regardless, they make the best of it. The receptionist was nice, room was not the largest. I would put expense ride-share into your itinerary. Marriott, so get your Elite Night stay.

We have two rooms reserved at $260 each. We arrived May 13 at 9 am. The front desk assigned me a first floor room facing a wall. I asked for a different room and she muttered about something and then assigned me a room on the fifth floor again facing a wall. The rooms are incredibly small for the price. The outside location is quite rundown. No wonder they lock the front door even in the morning. We ended up entering from the restaurant downstairs. Don’t use this hotel !!!! This Courtyard Marriott gives the rest of the brand a bad reputation!!