Sonder Hayes Valley

The location was great if you want to be in Hayes Valley, which is a wonderful little spot in SF. However, the app experience requires jumping through tons of annoying hoops to get going. Also, there’s are way too many texts and emails pestering for updates on check in times, check out times, polls, etc. We were trying to enjoy our evening out and Sonder interrupts to ask when we are going to check out. A regular hotel doesn’t pester you like that. I am fine with a digital front desk, but I don’t want my hotel room to require me to be glued to my phone. The room shouldn’t be my first priority when I travel. Just let me arrive and depart within the bounds and stop trying to get me to optimize your utilization. The hotel room was just a bed and a bathroom, modernized relatively cheaply. The towels are stored by the front door as far as possible from the shower, despite that there is towel shelf in the bathroom. The TV requires logging into all your streaming accounts on a Roku, with no voice assistant - a digital experience in the clumsiest way possible. It wasn’t clear whether we could store luggage after our check out time and the app messaging assistant didn’t respond to a question about this. I rarely leave bad reviews, but overall effect felt a bit like a slightly better version of a rent by the hour room. Could be much better with some care.

Loved the ease of checking in via the app. The room is cozy, but for someone who is traveling for business and not spending a ton of time in the hotel room it was perfect. Bathroom had nice toiletries and a full-size hair dryer... huge plus. Bed was cozy and they had QUALITY coffee for the little coffee maker in the room. My spouse tagged along for this trip and used the lounge / co-working area for the day and said it was also very nice. Only thing I will note is that the walls are a bit thin. We could hear the person staying in the room next to us talking on the phone and their alarm going off in the morning. Not a huge deal though. Will definitely stay here again next time I'm in SF!

The place was so nice and cozy! Very unique and we all loved it. The service was also great. They responded as fast as they could and always kept in touch. The area wasn't bad and neither was the pricing. 10/10 would come again :)

We stayed in the apartment with two bedrooms. It was very comfortable and quiet. Short walking distance to the tram and about 10 minutes (walk) to Civic Center. Area safe and quiet. The living area is huge and well equipped.

it was basically a too short mattress on a wire frame. i slept very poorly. the mattress seemed like a camp bed. i am of average height and my feet extended over the frame. The security of the building felt a bit lax as there seemed to be no onsite personnel and a shared entry code

I live in Hayes Valley but don't have the space to host visiting friends/family. I've used Sonder Hayes for my guests several times now and have always received positive feedback. Location, rates and proximity to restaurants and live music - I recommend without hesitation!