Ulasan Extended Stay America Suites - San Francisco - San Carlos

不錯不錯不錯不錯不錯

網絡一般，有的房間不配寫字枱

Waited at an empty front desk for ten minutes when we checked in. Entire place smelled horribly. Room was falling apart.

Both of the rooms that I stayed in smelled awful, like mildew. Causing our luggage to pick up the smell of the musky rooms. The inside of this property has never been remodeled for decades.The surrounding area outside is safe with no suspicious activity. The hot coffee that the hotel provides in the morning is made using TAP water, which is very unfortunate.

It’s quiet and on site laundry helps. The refrigerator kind of noisy at night. Probably cuz it’s old. Otherwise a good place to stay.

The curtain didn't entirely cover the window so that the light from the parking lot shone into the room. There was no one at the desk when I came in and three people ahead of me waiting to check in.

Staff friendly and professional. The shower barely any warm water. The heater very loud this hotel is your basic hotel safe and surroundings Area good.

Beautiful, welcoming and attentive staff after relocating from a property experiencing a power outage. I was treated as if I were a guest the night before (and possibly should have been) and accommodated a better quality room. Thank you. Highly recommended.

Would not stay there again. Very small room. Bed and pillows are not comfortable. Vending machine wasn’t working. Interior is very old.

This was a good stay. The only thing we would have liked to see different would be the breakfast. They say breakfast included, but it was muffins and granola bars. Other than that, everything was good.

This was a horrible experience in customer service and how this hotel treats it's guests! I will NEVER stay here again! I thought my checkout day for my reservation was 16th, so when I got to the hotel the night of the 15th my key did not work. When I went to the front desk to ask why my key was not working I was told that I should have already checked out at 11:00 a.m. that day and that they were going to need to charge me the cost of that night plus a $250 cleaning fee. I was also told that I could not stay there that night they could not check me in I had to wait for their manager the next day well I start work before their manager comes in so I am probably going to be charged for two nights now on top of the $250 cleaning fee I was not given a courtesy call to ask and make sure that I knew that that was my checkout day and to confirm if I was extending. I'm still waiting for the manager to call me back this has been the worst experience I've ever had I will never stay at this hotel this is the worst hospitality experience I have ever had.

We love staying here. Staff super friendly, great location. Walter is amazing at customer service.

Great experience as usual, friendly staff, helpful and efficient. No problems with anything!

Very friendly efficient staff, comfortable clean room and all facilities working well. No problems at all, that is all very much appreciated.