Hyatt Regency San Antonio Riverwalk

全体的には清潔だし、部屋も広かったので、とても良かったです。 早くホテルに着いたので荷物だけ預かってもらおうとしたところ、チェックインさせて貰えたのがありがたかった。 困ったのはエレベーターが全然来ない事、下の階だと来ても満員で乗れなかった事や、下からもエレベーター待ちで行列になってた事です。 場所は、リバーウォークもホテル直結だし、アラモ伝導所にもすぐだったので便利が凄くイイです。 駐車場は高いので近くの安い所に停めるのをオススメします。

DO NOT VALET PARK YOUR VEHICLE HERE! THEY WILL CHARGE YOU AN OUTRAGEOUS $64 PER DAY, THEN DAMAGE IT AND DENY ANY LIABILITY! DO NOT VALET PARK YOUR VEHICLE HERE! THEY WILL CHARGE YOU AN OUTRAGEOUS $64 PER DAY, THEN DAMAGE IT AND DENY ANY LIABILITY!

I was there from Thursday Aug 22 through Sunday Aug 25 2024. When I arrived, the air conditioning unit did not work! It was 74 degrees in the room. So they brought me a box fan! The temperature of the room never fell below 72 degrees! Such horrible customer service! When I called to complain, all they said was they could bring me a fan.

As always a first class experience great facilities, great location, great service Always stay here when we go to San Antonio and that won't change after another wonderful few days - highly recommend place to base yourself to see the sights and experience the vibe of the river walk

Great location and super convenient to the Alamo and the Riverwalk! We had an amazing 2 night stay here at the Hyatt for Space Con. Our room had a view of the Alamo as well.Check in and out was super easy and the friendliest staff. Every night we would just walk down to the Riverwalk for dinner along the water. It was also the Day of the Dead Riverwalk parade so we saw a few of the festive floats in the evening. Highly recommend this hotel for your stay in San Antonio!

Outstanding location and staff. Facilities are top-notch. Would highly recommend. The Riverwalk is literally right out the back door. You are central to easy access to the Alamo, and walking distance to the Alamodome. We would stay here again!

The Hyatt Regency on the Riverwalk is in a great location. We enjoyed the Riverwalk and The Alamo is just a few minutes walk away. The food options in the area were good as well. The room was clean, the bed was comfortable, the hotel was great. We had a great time.

When I arrived at reception at 9:30pm I was informed that my room was not available because they had a large group (I was part of the large group and had booked my room three months prior as part of the conference sign up). The person at reception told me I would need to take a 'parlor' room. When I asked what that was, it was basically an unused living room of a suite with a pullout sofa bed. They assured me that it would be fine, and was only for one night. When I disagreed and asked for the room I had booked, they said it wasn't available. When I asked to speak to the manager, they said they weren't available. When I asked to speak to anyone in the Hyatt Regency organization, they said there was noone available. I asked them to clarify that they were saying that in the entire Hyatt Regency organization, worldwide, there was no one who was available. They said yes, that was the case. It seems they only person who was available was security, who they kept threatening to call if I didn't take the 'parlor room'. I told them that if the security person was the only person willing to help, I would be happy to talk to them - that I had been polite and courteous, and just wanted the room I had booked. After about fifteen minutes of this back and forth, the person on reception went to a back room - clearly there was a manager back there - and came out after a couple of minutes. Without saying anything he checked me in to a room - the room I had booked - and handed me a key. I attempted to contact the customer service person when I received a text soon after asking me how my stay was going. I was told that there was no one available. I have been staying at Hyatt Regency hotels all over the world. I have always found their staff to be helpful and considerate, willing to go out of their way to make my stay enjoyable. This experience has made me seriously consider staying somewhere else on my next trip and avoiding Hyatt from now on.

The hotel is amazing. Beautiful and clean rooms with a nice view and quick access to the Riverwalk. I liked the valet service, and I especially liked one of the guys, Mo. He was so polite and happy to answer all my question about the valet service and the hotel, really nice guy.