Hyatt Place San Antonio North Stone Oak

房間非常不錯

We came for Spring Break and was counting on the pool to be open. Didn’t like the fact that it was closed. The AC in our room was loud and kept us up most of the night. The location was convenient and the beds were nice though. Breakfast was ok. The eggs were bad but the yogurt and meats were ok.

I’ve been staying in hotels for a little over a month and by far the cleanest and most comfortable one so far.

The stay was great until the last night we were there. At 11pm or so, some crazy drunk ladies were just hanging around in the hallway, next to our room and were being very loud and obnoxious. We had to call the lobby and only after having security involved, they finally went to their room. This went on all the way til about 230 in the morning. Also the matress on the sofa bed was extremely thin. We had to use the couch cusions to try and make a makeshift mattress. Other than that, the stay was very nice. The staff was friendly, the lobby host were very resourceful. The free breakfast was a plus. With a big family, free breakfast saved us a little to spend on outdoor activities.

I am deeply disappointed with my recent stay at the Hyatt Place hotel. The experience was nothing short of appalling. Firstly, I was shocked to discover that the pool was under construction during my stay, which was a major inconvenience as I was looking forward to enjoying some relaxation time. Secondly, I was appalled to find out that there was no room service available. It is unacceptable for a hotel of this caliber to not provide such a basic amenity. To make matters worse, upon checking into my room, I was greeted by a dirty toilet with poop floating in it. This was not only unsanitary, but also extremely unpleasant and completely unacceptable. When I approached the front desk to request a room change, I was met with resistance and denial. The lack of empathy and unwillingness to address the issue from the front desk staff was highly disappointing. I understand that issues can arise during a stay, but it is the hotel's responsibility to take swift action and ensure guest satisfaction. Unfortunately, my experience at the Hyatt Place hotel fell far short of this expectation. I hope that the management team takes this review seriously and takes immediate steps to address these issues, as they greatly impacted the quality of my stay.

The room was very spacious, and the breakfast options were great! The only thing I didn’t like was the dirty looking couch. It was stained and brown. We had to put sheets over it to be able to sit on it.

I is a little cumbersome to get to, but there are a bunch of stores on a 5 min drive, very quiet place, close to the children hospitals. Very kind staff.

I’m gonna start with something positive, when I arrived (2 adults 3 small children) the staff was very friendly and took time to talk to my kids and be very friendly with them. But the room wasn’t very clean. There was some trash and hygiene products left behind and hair in the shower on the wall and I got a bathtub when we requested a shower. The tub was dirty as well. Not very satisfied and wasn’t worth almost $200. Won’t stay again.

This was a great hotel and very close to the medical district. Their complimentary breakfast was very nice too. The staff was nice and very helpful.