Verified traveler
17 Februari 2024
They canceled my room even after I talked to them over the phone to confirm my reservation and had verbal confirmation that my stay was confirmed and “they’d see me when I got there!” They offered no reason or help, just said, “the computer shows your stay was canceled, and we’re full.” I had to book a more expensive hotel another 15 minutes back across town.
While I was trying to check in, another guest was at the desk attempting to find out why they had charged her credit card twice, and it seemed that the hotel staff was equally unhelpful with her. Them cancelling my room probably saved me extra headaches down the road, so I won’t try them again.
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