Decameron Marazul - All Inclusive

The hotel DOES not have a beach, the picture are over 3 years old from before they had hurricanes. The hotel is super run down. It looks nothing like the pictures. The customer service was awful and the transportation getting out of the hotel is super disorganized. I would not stay here, especially for the price!

Was the worse the place to pass a vacation. I traveled over 100 different locations in the world and this was the worse place I’ve ever stayed. From the old and dirty installations, to the cockroaches and worms in the rooms, and worst of all the mean, rude, and poorly trained staff. I paid a 7 day vacation and could only stay for 1 night and I preferred to buy a flight back home instead of staying in that place. Would not recommend, if u plan on going to vacation here preferably stay at your home.

My recent stay at the Decameron Marazul San Andrés was a mix of positive and negative experiences. While some staff members, such as Hazam, Kaizei, Eder, Daphne, and Mrs. Lida, were exceptional in their attention, the hotel's infrastructure and certain services left much to be desired. Despite paying the full rate, my initial experience was disappointing and I have not received any monetary compensation for the inconveniences. The room assigned to me on the first night was in poor condition, with a paint smell and was not properly cleaned. The hotel's infrastructure shows signs of deterioration. The air conditioning was not working properly, there were flooding problems, and some facilities, such as beach chairs and restaurant curtains, were damaged. Additionally, the à la carte restaurant, Caravelle, was closed during my stay. The multi-vacation program turned out to be a disappointment. As a member, I expected better rates and benefits, but the booking process was complicated and the prices were not competitive. As for the services, the lack of hot water in the showers and problems with the toilets were inconveniences. I also miss having healthier options at the bar, such as natural juices and sugar-free drinks. Despite these drawbacks, the kindness of some employees and the improvement in the quality of food were positive aspects of my stay. However, I consider that the value for money was not as expected. I recommend that the hotel invest in maintaining its facilities, improve basic services, and offer a more attractive multi-vacation program for its members.

The hotel is in serious need of maintenance. The air conditioning didn’t work, there was no water during our stay, and we weren’t provided with towels. Lights and door handles in the room were broken, and the gym equipment was unusable. To top it off, there’s no beach as advertised. The only positive aspect was the staff, who were amazing. They worked tirelessly with the limited resources available, handled constant complaints with professionalism, and kept the hotel very clean. That said, I don’t recommend this hotel. Please do yourself a favor and go somewhere else. We felt completely ripped off—paying a premium price for substandard conditions was deeply disappointing.

This place is no "first class paradise". Far from it. When we visited Marazul in July the air conditioning wasn't working. It wasn't working in the reception area, and it wasn't working in our room, where the temperature was 32 degrees celsius (90 degrees fahrenheit), but they told us it would be working soon, so we went to the pool. There were a lot of angry guests at the pool complaining about the air conditioning, and while we were there a young woman cut her foot on broken glass in the pool, so went to the beach, but there was a lot of garbage in the water and it smelled foul. We packed up and demanded a refund, so they sent us to another Decameron property, San Luis, which is less expensive, and they refused to refund the difference. Avoid this place.

When we arrived we were told the rooms were not ready until 3:00pm. At 5:00pm our room still was't ready, however observed several Spanish speaking families being assigned rooms, hours after we arrived. When I questioned our room, I was told "don't worry, still trying to get it cleaned". 95% of the staff was rude and unfriendly. Body language was always unfriendly and unwelcoming. If you didn't speak Spanish they would not assist you with anything. They would pass over you for a Spanish speaking customer. They would laugh at you if you try to communicate with them. One bar tender snickered and said "Your "spanglish" is silly. However there were 2 very nice staff members, the cleaning lady on our floor as well as one bar tender, "Guadalupe" Always a hello and a smile. The rooms were extremely dated. No hot water in the facility, so every day started with a cold shower. On the last day when we checked out, I was loading our suit cases into a taxi and overheard one of the bell men say to me "give me a dollar, give me a dollar" I chose to ignore him and not engage after the way we were treated all week and just wanted to go home.